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Bryant Heating, Cooling, Plumbing & Electric
- Heating & Air Conditioning/HVAC
- Lexington, KY
About this business
Location details
253 Blue Sky Pkwy, Lexington, KY, 40509, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Well it wasn't a very Happy New Year when we woke up New Years Day with no heat. We were amazed that we got a live person on the phone within minutes, had a technician to the house within the hour and within three hours had a newly installed furnace. DJ and Glen were professional and courteous. The best part of all was that we were not overcharged even though it was a holiday. I would highly recommend this company.
I have been working with Bryant for years and have always been extremely satisfied with their services. They are really honest and affordable. They are also very prompt about their time window, never leaving me to wait all day. I recommend them to friends and will continue to do so. My most recent experience was with James M, who came over to service our furnace and prep it for winter. He was on time, polite and did and excellent job!
I've edited my previously negative review as my issue/concerns have been resolved promptly and satisfactorily by BH&C's management. Wish the company the best.
After having a poor experience with Comfort heating and air (poor time management, unfriendly staff, lack of follow up when running hours behind), I contacted Bryant. They were able to send a technician out half an hour after I requested service (WOW!). This may not be typical, but I was pretty stoked. The technician (Matt Jones) was professional, knowledgeable, and sincere. I felt comfortable with him in my home and appreciated that he was forthcoming about my hvac issues and my options. Happy customer! Thank you, Bryant!
The service man (Sal) was cordial, friendly and right on time. After inspection he said my kitchen sink garbage disposal needed to be replaced. The installed price was over $900. I researched on line and found that the actual disposal cost was about $150 delivered to my door. It took him about 30 minutes to install so add another hour for travel to the job. My doctor, doesn't make that much an hour, neither does my attorney. THIEVES!!
Business response:
A $900+ installed price for a disposal replacement is a lot, and we get why that felt upsetting. We’re glad the team member was on time and professional, but we clearly missed the mark on value. Our pricing can include more than the part itself, like labor, travel time, and overhead. If you’d like, please contact us directly so we can review the quote and what was included.
in the fall of 2022 had to have my old units replaced CW Shultz installed two units fall if 2024 going into February 2025 the large unit stopped working it froze up and needed repairs the service company had to replace the inside of the large unit now December 2025 the same unit needs to be repaired because the fan stopped working they are just costing me money
Business response:
It’s frustrating to replace units and then keep running into breakdowns. We’re sorry you’ve had repeated issues with the larger unit, from freezing up to the fan stopping. Please contact us directly so we can look up your system details and schedule a visit to figure out what’s causing the repeat repairs.
Bryant was here to do our air conditioning check up on Monday. Air was working just fine before they came and they reported no problems while they were here. On Wednesday, it stopped working. Doesn't sound like a coincidence to me.
Business response:
Barb, this is not how we conduct business. Please contact us so we can locate your account and resolve this matter.
Terrible experience. I called for service and the guy they sent out was a salesman who came through the door trying to sell me a new unit without even checking the problem. Called another outfit today and they fixed the problem and said my unit still has lots of life left in it. Call Bryant's if you want to listen to a slick talking sales guy and pay a service call for the privilege of doing so.
Business response:
Julie, we apologize you were not satisified with the service you received. Please contact us so we can locate your account and resolve this matter.
Called to have them fix a wall outlet. Was told I needed a new panel box.there was nothing wrong with my panel box. They replaced it and charged me for it knowing there wasn't anything wrong with it. Would not recommend them for anything. I should have gotten a second opinion. Very bad business practice. Don't use them !!
Business response:
Jane, please contact us so we can locate your account and resolve this matter.
Frequently asked questions about Bryant Heating, Cooling, Plumbing & Electric
How is Bryant Heating, Cooling, Plumbing & Electric rated?
Bryant Heating, Cooling, Plumbing & Electric has a 4.8 star rating with 4,531 reviews.
When is Bryant Heating, Cooling, Plumbing & Electric open?
Bryant Heating, Cooling, Plumbing & Electric is closed now. It will open at 9:00 a.m.