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Turbocharger Pros
- Automotive
- San Diego, CA
About this business
Location details
San Diego, San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Buyer beware, this company has the absolute worst customer service I have ever experienced in my entire professional career. I called to ask a simple question about a turbocharger I purchased trying to verify fitment for a particular vehicle. At first their representative tried to accommodate my questions without prevail, when I asked to speak to her direct supervisor she said that would not be possible as they were busy. I offered to take their name an number and try calling back (she said I would not get them on the phone)... read more
My previous review was unfair, despite all i put up with in my experience, they always responded quickly and i was given a full refund for the turbo.
The turbo got lost in the mail, which may not be their fault, but I've now waited over a month for it and despite them being out of stock now they don't seem remotely interested in making any effort to get one delivered to me. My old turbo is on its last leg, i have a big trip coming up and I'm absolutely fed up with this terrible lack of customer support. I'd give negative 5 stars for all the stress this has caused me if i could. Pathetic.
I ordered a turbo from them and there was no give them my resale number so I didn't have to pay tax. I tried their order line (they answer) and was told only customer service could do that. I was on hold for a half hour and went from 24th in line to 20th! Tried at a different time (since they were "experiencing a high volume of calls" I was 27th in line! I am still on hold after 45 minutes and now down to 17th. What if I have a warranty problem. NEVER BUY FROM THEM.
I ordered new turbos for my 2014 Ford Explorer Sport. I wanted to get Stigan turbos for both, but they didn’t have a Stigan R/H turbo. So, I went with their brand. Had them installed at my shop only to have an unused coolant port leak on the TurboCharger Pros brand turbo, the Stigan was perfect. I made a warranty claim, paid a $250 deposit to get another turbo sent ASAP. The 2 nd turbo leaked at the same coolant port. They have no tech support and could not provide torque specs for that plug. I then made another warranty cla... read more
Ordered a turbo for my 09 wrx, paid for overnight shipping, nothing showed up after 48 hours so I called....waited on hold for no joke a hour and a half.....the lady was nice and spoke english and informed me that there was no reason my order shouldnt have been shipped out yet and she would send an email to the shipping department and it will be here the following day....i didnt recieve it for another 3 days and it wasnt even the right turbo! Luckily I was able to swap the inlet housing from my old turbo and made it work....... read more
I purchased a part online and I received it 3 weeks later! I called many times to ask for information about it. Over many calles I spent hours on the phone..... never to be able to talk to a real person. Then finally I got a real person and....he hung up on me. I wrote several emails to no avail until I finally got a notice saying the part was.... on back order but they didn't state this when I bought it! If they had I would have purchased the part somewhere else. My car in the shop 3 weeks thanks to useless TURBOCHARGER PRO... read more
"No "turbo pros" at this business. I have had 2 turbos from this place and they both failed in less than 300 miles. Different engines, different cars. Talked with Fred on the phone and he seemed to have little experience, Cody his manager would not make an exception as the warranty was up only a few weeks ago and they were out of stock. Great way to lose a repeat customer. FIND ANOTHER BUSINESS THIS ONE IS NOT FOR YOU!!! Also spent 50 minutes on hold, only to be turned away. They could make it right...but my guess is they wo... read more
No "turbo pros" at this business. I have had 2 turbos from this place and they both failed in less than 300 miles. Different engines, different cars. Talked with Fred on the phone and he seemed to have little experience, Cody his manager would not make an exception as the warranty was up only a few weeks ago and they were out of stock. Great way to lose a repeat customer. FIND ANOTHER BUSINESS THIS ONE IS NOT FOR YOU!!! Also spent 50 minutes on hold, only to be turned away. They could make it right...but my guess is they won... read more
Frequently asked questions about Turbocharger Pros
How is Turbocharger Pros rated?
Turbocharger Pros has a 4.6 star rating with 614 reviews.
When is Turbocharger Pros open?
Turbocharger Pros is closed now. It will open tomorrow at 9:00 a.m.