Turbocharger Pros

a.l.e.x.i.s.v 

on Resellerratings

4 years ago

DON'T BUY FROM THIS COMPANY "turbochargerpros" - Overall the customer service is terrible, they have an attitude and seem annoyed to help me. I bought a turbocharger (with gasket kit) for my car back in 2020, it has broken down a total of two times already going on for a third time (and before you say maybe my mechanic isn't doing it right, he has a masters from UCLA in electrical engineering and is a ASE Certified Master Technician he knows what he's doing) We are now going onto 2022 almost and this is the third time my tur... read more

Kyle85 

on Resellerratings

4 years ago

Cheap quality turbo. They just resell Cheap ones they buy at a mark-up 

choicemotors 

on Resellerratings

4 years ago

Ordered a turbo for a Ford focus and was sent a turbo that was completely different from the one in the catalog. When I contacted them I was told that they would send me another one but I would have to pay a fee to get it expedited. When I asked why I had to pay a fee for their error I was rudely told that they were doing me a favor by reducing my shipping fees. When the second turbo arrived it again was wrong and they told me that they have a catalog issue and cannot process my order. I lost a customer due to this and this ... read more

Brad-94930 

on Resellerratings

5 years ago

Had trouble finding exhaust gaskets banjo bolts and turbo oil and water line seal rings maybe they're not available from your side 

brittanyschoen 

on Resellerratings

5 years ago

Received my package of turbocharger and did not see anything labeled as "installation kit". I tried emailing the email provided to me but the email kept bouncing back to me saying their mailbox was full and the delivery failed, and each time I called it went to voicemail. After not being able to reach the service department, I contacted the sales department to see if they could transfer me through or help at all and as soon as I connected to someone he said "I only deal with sales" and HUNG UP on me. I started an online chat... read more

SusieRoyer 

on Resellerratings

5 years ago

I was informed on 04/02/20 a refund check for $749.39 would be sent to us the next day (Friday 04/03/20). Today is 04/10/20 and I just spent 30 minutes on hold to be informed that our $749.39 refund check would now be sent out 04/16/20!!! Are you kidding me? Needless to say our business will never buy a part from Turbo Charger Pros!!!!!!!!!!!!!! UPDATE 04/21/2020 STILL NO $749.39 REFUND CHECK IN THE MAIL!!!!!!!!!!!! UPDATE 04/22/2020 STILL NO $749.39 REFUND CHECK IN THE MAIL! MUST BE COMING FROM PONY EXPRESS! 

SusieRoyer 

on Resellerratings

5 years ago

I was informed on 04/02/20 a refund check for $749.39 would be sent to us the next day (Friday 04/03/20). Today is 04/10/20 and I just spent 30 minutes on hold to be informed that our $749.39 refund check would now be sent out 04/16/20!!! Are you kidding me? Needless to say our business will never buy a part from Turbo Charger Pros!!!!!!!!!!!!!! 

RyanBoyer 

on Resellerratings

5 years ago

Sold me an extra install kit for no good reason. I don't need two. Extra $11 that I didn't have to spend. They don't understand that a 100% disabled Veteran in Oklahoma does not pay sales tax. Sent them my tax exempt card several times. I won't be doing business with them again! 

TravisAlderman 

on Resellerratings

5 years ago

Buyer beware, this company has the absolute worst customer service I have ever experienced in my entire professional career. I called to ask a simple question about a turbocharger I purchased trying to verify fitment for a particular vehicle. At first their representative tried to accommodate my questions without prevail, when I asked to speak to her direct supervisor she said that would not be possible as they were busy. I offered to take their name an number and try calling back (she said I would not get them on the phone)... read more