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Rollup
- Other
About this business
Location details
01845, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Had our HVAC serviced June 2025. We were told 4 things needed done, which would only be considered band-aids and that we really needed a new unit. Cost: $15,000 or more. Item 1: Our refrigerant was low and we needed more. They were going to add this, without checking for leaks. They charged $200/lb. And we needed 1 to 2 pounds. Item 2: We needed a new compactor. Cost: $320. Item 3: The blower assembly needed taken apart and cleaned. Cost: $439. Item 4: the evaporator coil needed cleaned. Cost: $439. We had another company do... read more
Business response:
We understand your concerns about pricing and service recommendations. A member of management did attempt to resolve this with you. If you would like to discuss this further, please contact us.
Signed an agreement for a new HVAC and requested a specific payment date. That never happened. I schedule payments with the financing company they use, and the company never takes the payments, which makes me late. Then on top of a late fee and an interest charge, there's the regular bill. So at the fault of Bryant's salesman financing company, I'm screwed. I'm left to pay double bills essentially because they are scam artists.
Business response:
We understand your frustration with the payment scheduling issues. We are not sure which account is yours. Please contact us at (270) 715-3013 so we can look up your information and try to assist you with this matter.
The most deceptive company I have ever dealt with! I let them convince me that my old heat pump needed to be replaced. They installed a new one about two and a half years ago but it continuously breaks down . It has been fixed more times than the old one. I have payed $500 and $600 electric bills every winter because it didn’t work right. Last summer the air quit. Last visit the they said reversing Valve was out. The unit is still under warranty but they want $1964.00 + for labor to fix it. I will never trust this company ag... read more
Business response:
We apologize you were not satisfied with the service you received. We have tried reaching out to resolve this matter. Please give us a call back to discuss as we'd like the opportunity to make this right.
Came to clean my furnace and said he found a crack that had been repaired. He turned my furnace off and refused to turn it on saying it would make him liable. I told him that I would sign a paper releasing them. He refused. It freezing outside and I am afraid my pipes will burst. He told me if he didn’t turn it off he would call the fire department. I called his supervisor and he fused to help me. I told him that I called the fire department and they said that they do not get involved in things like that.He said that he has ... read more
Business response:
We apologize you were not satisfied with the service you received. It looks like you did speak with a manager regarding your cracked heat exchanger. If you have any additional questions or concerns, please call us back.
After clearing out the cigarette butts and airing out the basement, I found a hole in my master bedroom wall that the apprentice (who I paid an extra 1,000 to have) drilled through the inside wall. 7 months later, someone comes out to repair the wall…after I followed up on a weekly basis…and put the “grounding rods” that destroyed my lawn mower in the ground. Three months after that I look outside and find the “box” is bent hanging off the side of the house. The apprentice used screws I wouldn’t trust to hang a 5 lb picture,... read more
Business response:
We apologize for the negative experience you had with our services. Thank you for bringing this to our attention. Please accept our apologies for the issues you encountered and give us a call back once you know when a good time for us to come back would be.
Our 2 year old heat pump purchased from Bryant Heating & Cooling has had service problems of a failed blower motor and faulty wiring. After 1 1/2 years, the blower motor failed. This company wanted $700 for 45 minutes of labor not covered past the one year warranty. I felt this was very excessive. They discounted the labor to $400, which I accepted because it was the middle of summer heat and we had family staying with us. Then, the unit's wiring was not done correctly, so it blew a fuse and damaged our thermostat, which the... read more
Business response:
We apologize you were not satisfied with the service or pricing you received. As of today, we believe this has been resolved with you. If not, please give us a call back to discuss further.
I called for service 5-21-24 cooling system stopped working on heat pump, tech replaced fuse, no invoice was given to me, but was informed of growth inside air handler and could correct for $1,192.00 however he informed me my unit was out of warranty and had been for 2 years and I should replace it, since I had already spent $1,028.00 in December 2023. After hours of conversation I signed a purchase contract, I could not read it on my phone, tech shown me what I was buying and where to sign for $11,349.00, then we augured ab... read more
My husband fell after having Chemo and busted the tank of our toilet. I called Bryant to come out to replace, but was at the ER when they came with him. He ended up having Sepsis and was admitted. I didn't have time to call anyone else to fix or mess with it. BRYANT charged me 850.00 to replace a regular toilet that took them 30 minutes to install. I feel like they took advantage of me and NO WAY was that toilet 850.00. BEWARE
Business response:
We apologize that you were not satisfied with the pricing you received. A member of management did reach out to discuss this with you. If there is anything we can do, please give us a callback.
I scheduled repairs. I needed an electrician to connect the ground wire in the breaker box to the bus bar. I needed an plumber to replace the dishwasher valve. The plumber from the job verified that the valve needed replaced and asked about payment. I asked if I could pay after the electrician went out so I would not have to pay twice. He called his manager and said that payment had to be made following the job, but that he could give me a quote for both jobs so I could pay that day and the plumbing job would be made. His ma... read more
Business response:
We apologize you were not satisfied with the pricing given. We use flat rate pricing and don't have an hourly breakdown to provide to customers. We have confirmed that you received both invoices and have refunded $100 for the work completed. Please let us know if you have any further questions or concerns.
Frequently asked questions about Rollup
How is Rollup rated?
Rollup has a 4.8 star rating with 16,821 reviews.
When is Rollup open?
Rollup is closed now. It will open tomorrow at 9:00 a.m.