Rollup

Buryl T 

on BBB

a year ago

My experience with Bryant has been poor. The heat stopped working & I called Bryant to look at the thermostat they replaced in February. The tech arrived promptly and looked at the thermostat and then went into the crawl space to inspect the furnace. His diagnosis was a blown fuse due to a "board" that needed replacement. He also found a kink in the copper pipe carrying the freon. He quoted $2,000 to replace the board, replace 8' of thermostat wire but could not repair the kinked copper due to the system having R22 freon, wh... read more

Tim M 

on BBB

a year ago

I have used Bryant’s for all of my plumbing and heating needs for many years with no problems - but this time I feel I was taken advantage of - it cost me $348.00 to clear a bathtub clog which took about 30 minutes. 

L. H. 

on BBB

2 years ago

This is the first time I have encountered a Technician's refusal to wear a mask.(I had explained why I needed him to wear a mask)..the Technician proceeded name off his aliments that had nothing to do with wearing a mask....he was rude and wanted to argue with me when I sprayed lysol, he refused to finish the job and said he was going to tell the office that I was refusing to pay. I called the office explained what happened, made the payment for unfinished service and was told a manager would contact me back. Look, I'm tired... read more

Lauren E. 

on BBB

3 years ago

Do NOT use Bryant as your HVAC company. The service and support that I have received on the almost $15,000 system that I purchased last year has been horrible. In the last five weeks, "technicians" have been to my house at least seven times to try and fix a leak. Each time they came, they assured me that it was fixed, only to find that my AC would fail time and again. Most leaks were caused by the “technicians”. There were leaks caused by someone neglecting to put a protective case on the pipe. There was a leak caused by som... read more

Raye M. 

on BBB

3 years ago

This is my 2nd review and it's not good either. We bought a BRAND NEW HEAT PUMP FROM BRYANT HEATING AND AIR and it ain't hasn't worked right ever. The first time I complained the manager called my husband well its in my name. Raye Merideth so if there are any questions this time please address them to me. Mrs. Merideth. We have had our unit for 2 years and today was the 4th time they have come to work on a brand new unit. Everytime it cost more to fix. I would not recommend this company to a dog house. Every year it's always... read more

Pat T 

on BBB

3 years ago

The technicians were very professional, explained the new thermostat! The installation went well! 

Kathryn B 

on BBB

3 years ago

Had a tech come out in 2021 near the end of the year to my home. My mother was there to let the tech in and he insisted that my system needed to be shut down and insisted I would need a new system, quoted prices also. Little did he know, my house is a rehab and everything is new, heating, hvac, plumbing, electrical, windows and roof. I decided to get a second opinion from another company who and never mentioned the first issues the Bryant tech mentioned. The 2nd company came in and said my system was working great, no proble... read more

Sharron S 

on BBB

3 years ago

Got a new furnace installed by Bryant a little over 2 years ago. The installer installed incorrectly and filter wasn't doing it's job and was letting dirt up into the unit. That caused damage to the heat exchange in the unit and now they want to charge me $2400 to fix the problem that was created by their installer. I would never use Bryant Heating & Cooling ever again 

Bob S 

on BBB

3 years ago

THERE IS NO OTHER LIKE BRYANT HEATING / COOLING INC. USED THEM FOR YEARS NGOOD WORK.