JBA INFINITI

Boilerbc 

on DealerRater

7 years ago

When test driving it was noticed the window wouldn't return back up as a bracket was broken. They agreed to fix and deliver next day to us in Virginia, although they seemed a little hesitant at first to want to deliver which we thought was a completely reasonable request to do this considering the circumstances. Anyway, no issues at this point. The problem was that no one was letting us know what was going on. Car didn't arrive the next day as they had to order a part. Fine, but we need to know this. After we were told it wo... read more

Kyle Bell 

on DealerRater

8 years ago

Active Duty Army here. Was in 2 months communication with a salesman prior from this dealership. Stationed in New Jersey and drove down 160 miles to see about a car here. I LOVE Infiniti and have owned 2. I bought a G35x and bought my previous G37X that I was trading into HERE at JBA. Had a preapproved check for $33600 from Navy Federal Credit Union ready to hand over to them. The car I wanted cost 34194.53. A difference of $594.93 and they told me NO. They said it was a no haggle price. No mention of no haggle policy on the... read more

Mike from Maryland 

on DealerRater

8 years ago

Went to see a used car there. The sales manager treated me like he is the king and I have the honor of buying from them. Did not offer me an extra chair while my wife was sitting and I was standing. Their price was over the value and I came out to consult with my family in private , an hour later when I called, they said that the car is sold , they did not honor my under negotiation situation. I never told them that I do not want he car. Apparently it is first come first serve does not have any place there. Anyway, expect to... read more

BlckdoutGMC 

on DealerRater

9 years ago

I visited this dealership looking specifically at a vehicle they had on their lot. I would not recommend them as they were not very eager to win your business. Harley answered my inquiry and wasn't very through in answering my questions. Then when I asked if they could do better on pricing I never heard back. I continued to pursue this vehicle by going and looking at it to find out it was a little different than what was described online and also when I asked about the price again I was told they really don't have much room.... read more

carguy1022 

on DealerRater

11 years ago

Went to purchase 2 cars that have been sitting on the lot for over 100 days a piece. Ricky would not budge on the price of the car no matter what and insisted that my car i was trading in was worth 15000 when the exact same car is currently sitting on their lot for 25000. Now i know they are a dealership so they are trying to make money too but trying to make 10,000 off a customer then nickel and dime for a car that has been on the lot for so long. all the while being rude and making A$$ H01e remarks every few minutes is not... read more

sawdds 

on DealerRater

13 years ago

I had researched the car and lease price I was looking for very well and was told that the dealership can match what any other dealership can. After being told later on that the lowest price cannot be matched, I was given price and term options. When I agreed and came in to purchase the car the price seemed higher and I was told that this car had a price increase.I also chose a 39 month lease vs. an 18 month lease which was on promotion, because I was told the 39 month lease was less. Five days after my purchase I was told b... read more

ltnelson 

on DealerRater

13 years ago

The salesperson was excellent in all factors. I did have a feeling of being belittled by one of the persons on the front desk. I dropped a paper off for Mr. Carr and the indivual read it and determined it was not important and I had to insist that he give the information to Mr. Carr. Later, that week when I returned the same rude person made a comment that I could not hear but see him turn to another person on the desk and that person smirked along with the subject of this paragraph. Upon entering I sat in the customer secti... read more

dastraub 

on DealerRater

14 years ago

My wife and I were negotiating on the purchase of a QX56 on 2/19/2011. While spending a few hours waiting on the salesman and sales manager going back and forth, we were told they are selling the model we were negotiating for to another buyer who had just walked in because they were going to get full retail value. My wife and I were completely taken back with the lack of integrity this dealership had shown. The mere fact that the sales manager did not even respect us enough to come over and discuss their motive completely sh... read more

slavyan 

on DealerRater

16 years ago

Sales person wasn't interested in me at all. After 1-2 minutes test drive on some streets around dealership (not even close to highway) when i asked if we can go drive on rt. 29 he said 'go back to dealership, management doesn't want to put miles on new cars'. unbelievable test drive experience. will never go back. i really liked how BMW dealership treated me over this infiniti, and going there to buy a BMW coupe.