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Findlay Cadillac Henderson
- Car Dealers
- Henderson, NV
About this business
Findlay Cadillac, the number one dealer in the region for new Cadillac's. Come in meet our friendly sales and service people. Take a test drive in one of our all new XTS, CTS, CT6, XT4, XT5, XT6 and Escalade models. When you think Cadillac, think Findlay Cadillac. In the Valley Auto Mall.
Location details
993 Auto Show Dr, Henderson, NV, 89014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
My 2022 XT5 has been serviced by Findley since I bought it! Always good service but this last time I don't know what happen. Adam my service advisor was Johnny on the spot checking me in. He told me other than my oil change and tire rotation, I needed a couple of new filters and that my rims had some scratches on them. Last time they fixed the scratches it was about 3.5 hours. This time turned it in at 7 AM, got it back about 4:30 PM. The Service Dept was SUPER SLOW on this workorder (9.5 hours this time).
Worst service experience! They didn’t even wash the car! 3 hours and 20 minutes waiting for oil change and warranty work.
The ABSOLUTE WORST DEALER EVER! STAY AWAY! They price gauge you and then don't deliver on what you pay for. 3 months my brand new escalade sat in service for an oil leak. No cadillac to drive while it's under warranty because they sold off their fleet for service vehicles during covid to get top dollar on them while used cars were $$ the roof. They overcharged me $10,000 just be because they could because of "limited inventory." After 3 month waiting for service to get their act together it came back with a vibration it neve... read more
If I could give this dealership a zero I most definitely would. All they care about is money money money. SO SAD! I have been driving Cadillacs for all my LIFE! VERY LOYAL CUSTOMRR. I purchased an Escalade most recently and I've been so extremely unhappy with everything from the purchase to the service to the management. Noone cares about the people anymore! I am taking my business elsewhere! hopefully they will be better than these dirt xxxxx. DONT WASTE YOUR TIME OR MONEY HERE GO ELSEWHERE
The salesman was nice. The service .manager was great. BUT the finance guy sucks. I refused GAP Insurance because I could get it from my insurance company. He got angry and said you would be stupid not to accept it. And that i would zNEVER get financed again if something was to happen . Like i couldnt afford the vehicle or something. Very unprofessional and i will tell anyone going there to avoid him.
I Purchased a warranty for repairs through the Findlay dealership for my 2018 xt5 and needed an approval from the warranty co and they couldn’t get ahold of the rep for approval for 3 hours which made me have to wait for 6 hours for that repair and a routine oil change . I was not happy after paying $5,000.00 for the warranty which was Recommended by their dealership . I won’t purchase a warranty through the dealership on my next new car so i am not happy and I didn’t receive a courtesy wash as they usually do. I feel their ... read more
Absolute unsatisfactory experience with sales person, and her manipulation of what was included in final price. The inept process of a CASH purchase was further exasperated about will full lying about the timeline involved to complete the transaction, At one point, the salesperson brought her boss ( who is also her husband) to provide an intimidating explanation. Complete with his arms crossed over his chest. Truly a bush league event, unlike anything ever seen at a Cadillac dealer, or any other new car dealer.
Bought a SRX from them, total regret, and they dont care. Thought I could trust the name Cadillac, I was wrong
Worst customer service. Zero professionalism, my advice to check your bill twice before you pay. I have been charge 200 extra dollars.
Frequently asked questions about Findlay Cadillac Henderson
How is Findlay Cadillac Henderson rated?
Findlay Cadillac Henderson has a 4.4 star rating with 2,529 reviews.
When is Findlay Cadillac Henderson open?
Findlay Cadillac Henderson is closed now. It will open tomorrow at 8:30 a.m.