Findlay Cadillac Henderson

Ravi 

on DealerRater

3 months ago

I bought a used car from the dealership. The sales experience was great. The salesperson Priceline was good at communication but as soon as the purchase agreement was signed I have been ghosted completely. It's been 2 weeks. My temporary registration is about to expire and I still do not have any paperwork to get my registration of my vehicle started. I have tried reaching out to the dealership, the finance manager, Steve or Bryce but so far I have not heard back anything. Hoping this post and review will get some traction 

Jim H. 

on DealerRater

5 months ago

Do not use this dealership's service department for anything. This was the worst experience I have ever had at any dealership. Took them 5 days to look at my car then another 5 days to diagnose the problem and fix it. Lack of communication and disrespectful communication I received from this dealership was a huge problem. The problems I had with no communication or outrageous responses forced me to call Cadillac customer service and open a file with them. Once this was completed and Cadillac corp. was involved, I finally got... read more

TyV 

on DealerRater

6 months ago

Ordered a 2025 Escalade IQ (executive package) from Findlay Cadillac Henderson Q1 2024. No updates from salesperson regarding delivery until day before it arrival to dealership.. Scheduled appt right away, went in to sign paperwork & take delivery. Sat over 2hrs waiting for documents (cash deal), factory protective wrap still on many items throughout interior (not big deal), tire jack & wireless headsets that come standard with executive package were/are missing......get in the vehicle to finally head home before noticing ve... read more

lp4ensic 

on DealerRater

7 months ago

I am beyond frustrated with my experience at Findlay Cadillac. I took my car in for a misfiring cylinder (11/15) and ended up in an exhausting ordeal that included the need for an entirely new engine and turbos. I had an extended warranty, but the way they handled the entire process was nothing short of anxiety-inducing. First, they made it seem like my warranty might not cover the repairs and that I would be responsible for nearly $21000 in repairs. After going home and reviewing my warranty details, I found out that it cle... read more

lp4ensic 

on DealerRater

7 months ago

I recently visited Findlay Cadillac with the intention of exploring and potentially purchasing the Lyriq, an electric car, but my experience was nothing short of disappointing. From start to finish, the lack of professionalism and poor salesmanship were glaring. I will say "Smitty" gave us an introduction and probably would have made the sale because he was engaging. When we went for the test drive, I was excited but quickly became frustrated. I knew very little about the car, and unfortunately, the sales representative didn... read more

driscollbianca 

on DealerRater

8 months ago

Bought my truck outright. Brought it back for a routine oil change. Next thing you know it is there for A week and I called every single day not getting any type of ETA or what was going on. I told them I just want what was included, and then they said that my radiator was cracked, which is not. Not only did I buy my truck outright. I paid for the highest warranty coverage and of course, even if my radiator was cracked, it was not covered. Picked my truck back up and the oil change still wasn’t even done. Never going back. 

jtupper95 

on DealerRater

8 months ago

We recently purchased a used vehicle from Findlay Cadillac. What was mostly a very positive experience was unfortunately soiled by a negative interaction with the Finance manager, Steven Hoffman. Mr. Hoffman was professional and congenial as I would expect at this dealership. Where the experience went south was he chose not to give the buyer, us, what we wanted. During the process, the offer of an extended warranty came up. There were different levels of the warranty, with level 4 being the most coverage and the highest cost... read more

nbranton2791 

on DealerRater

9 months ago

NOT a good experience, no communication. I gave them an opportunity to call me back before I posted this and still no callback. 

Tom 

on DealerRater

a year ago

WE BOUGHT PLATINUM EXTENDED WARRENTY FOR BOTH CADILLACS. . FIRST TIME WE USED IT THERE WAS SO MANY RULES WE ARE AFRAID TO USE IT... THE COST OF THIS BATTERY WAS APPROXIMATELY $900.00 {BATTERY COST FOR THIS CAR WAS AROUND $300.00} AND IF THAT DID NOT WORK THEY WOULD KEEP CHASING THE PROBLEM AND NOT KNOWING IF THE PROBLEM WOULD BE COVERED AND IF NOT WHO PAYS??? HUH???