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BuyAutoParts.com
- Automotive
- Hebron, KY
About this business
Buy Auto Parts At Buy Auto Parts, we offer an extensive selection of auto parts, truck parts, import parts, performance parts and automotive accessories, so you can easily find the quality parts you need at the lowest price. Explore our wide inventory to find both OEM car parts and aftermarket car parts for your vehicle. We are one of the largest distributors of auto parts online in the USA. Our customers have come to know us as the best place to buy auto parts online.
Location details
1261 Aviation Blvd, Suite 100, Hebron, KY, 41048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Ordered a turbo and install kit for my VW Jetta on 8/9. Arrived several days later and tok it to my mechanic for install. After install was told that it wouldn't hold any pressure. Called back for replacement on 8/23 was told that I would have to return the part or leave a deposit before they would ship out a replacement. Would not even entertain any labor support or parts discount for sending me a bad part. Wait times for customer service were 20-30 minutes and was put on constant hold! Finally left another deposit to have... read more
"Received the a/c compressor part which had a circle connector and my connector to my 2006 Mazda 3i was square. After speaking with customer service, they advised that i splice the connector and rewire and tape the square connector to the new a/c compressor which worked. Only wished we didn't have to do that, put hopefully your company will revisited the connectors of those type of compressors for future customers."
"My experience was good. I had ask for a return label cause the part i ordered didn't fit my truck. Please get a label."
"Called in to get a part replaced under warranty and the customer service rep James was very help with setting up replacement part ."
"Although I had to wait nearly an hour on hold, the pre-recorded message stated "that our calls are all answered in house and not outsourced, and there could be long wait times." I did not anticipate that long, however, once my call was taken Alberto was quite helpful in providing me the information I needed to return my core item. He tracked down my initial order, verified my contact information and then immediately sent the returned label via email. He also went over the process in getting the return back to the company vi... read more
"Purchased an A/C compressor shipping was timely however the part was defective. The mechanic installed the part with no problem however the clutch would not engage. The magnet had draw however it was put together incorrectly. Had they inspected their part prior to shipment they would have known the part was defective. They will not pay labor even though they shipped a defective part..Now I have to pay labor charges again. My advice Buy from a reputable company! "
"Two weeks of calling customer service no answer.. over 60 minute wait time!! Who waits over an hour??? TWO WEEKS AND 8 CALLS!!"
"I ordered a part. I received a call on Wednesday from AJ stating that the part was unavailable and that the order would be cancelled and a full refund issued. It is now the following Tuesday, and still no refund!! When I call "Customer Service", I get none!! They just want to transfer me to another department where the wait time is more than 60 minutes!!! Really?? Y'all don't have my part, won't refund my money annnnddd want me to waste 60 minutes of my time on hold?? I don't think so!! I will NEVER purchase from you again ... read more
"I have been trying to get some one on the phone for 3 days from the customer service dept. to return an a/c compressor that has a clutch and pulley that is smaller than the one that was on the car, I keep getting a recording that there is an over 60 minute wait to talk to anyone and there is no return call on their phone system. Ordering and receiving the part was really great, it is trying to return it or find out what I need to do is what is making this more difficult than it needs to be. "
Frequently asked questions about BuyAutoParts.com
How is BuyAutoParts.com rated?
BuyAutoParts.com has a 4.6 star rating with 13,017 reviews.
When is BuyAutoParts.com open?
BuyAutoParts.com is open now. It will close at 6:00 p.m.