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BuyAutoParts.com
- Automotive
- Hebron, KY
About this business
Buy Auto Parts At Buy Auto Parts, we offer an extensive selection of auto parts, truck parts, import parts, performance parts and automotive accessories, so you can easily find the quality parts you need at the lowest price. Explore our wide inventory to find both OEM car parts and aftermarket car parts for your vehicle. We are one of the largest distributors of auto parts online in the USA. Our customers have come to know us as the best place to buy auto parts online.
Location details
1261 Aviation Blvd, Suite 100, Hebron, KY, 41048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Ordered and installed new fuel pump. Lasted 1 week, 45 minutes on hold for customer service. Finally sent "better quality" pump. Did not function right out of box, another 45 minutes on hold. Requested my money back and return pump. They denied my request and said I could have another pump, but no refund. Purchased another pump from different source, works fine. Cheap inferior parts, little customer service. Will never purchase anything from them ever again."
"Don't deal with this company!! They sent me a defective part and I called in Monday 7/30 at 8am to order a replacement. I was promised that the replacement would be processed and sent out that day and be here by Thursday 8/2 but the order was not processed until 6pm the following day and did not even ship until Wednesday. I tried the chat and was told too bad. I was left on hold for over an hour with customer service!! Absolutely Horrible!!"
"trying to return a fuel pump but with no success, horrible customer service and no support. fuel pump broke within 2 days!"
"I was looking for a car part months ago and couldn't find quite what I was looking for. Since, I've received almost daily solicitation emails from these folks after unsubscribing my email address several times over the course of several months. I just had to spend 30 minutes of my time on hold and the same in their online chat JUST TO HAVE MY EMAIL REMOVED. I would never purchase here, the frustration if anything went wrong would NOT be worth saving a couple of dollars. My two cents"
"Bought an AC replacement kit for my 2004 Audi A4. Had it installed and it had trouble functioning from day one. After several trips to two different shops, the part was diagnosed with an open circuit and fitment issues (even though they promise 100% guaranteed fit). I spoke to customer service which told me I'd be getting store credit. When I tried to use the credit to buy another compressor, I was told I had to first uninstall and send them the part, even though the first person I talked to "DeAnne", said, verbatim "(the c... read more
"I ordered a part that was "in stock", but 36 hours later was notified that it was not. This puts me another day and a half without my vehicle. Not happy."
"I have sat on the 4 times for more that 30 mins each time and have followed the online warranty process and no one responds. Not a good way to do business. Your part failed and you don't respond. "
"When calling customer service regarding a core return I sat on hold for 35 minutes. I hung up and called back immediately, and selected 'sales'. Call was answered within 2 minutes or less. As I was explaining the hold situation, the sales rep transferred my call mid-sentance. This happened several times consecutively, with the same sales rep. Clearly the company deals with frustrated customers frequently, a strong indicator of the prevalence of product issues sand a lack of customer support. Additionally, the steering rack ... read more
"This company is terrible. I bought a Turbo and paid $34 for 2nd day shipping. I took the old turbo out of my car went to put the new one in and realized they sent me the wrong gasket. I called their customer service and was on hold for 45 mins. When I finally spoke with someone, they were incredibly rude and told me they would not refund the shipping cost. They told me that the part would be overnighted that day and I would receive it the next business day. This was on a Friday morning. I did not receive the gasket until Tu... read more
Frequently asked questions about BuyAutoParts.com
How is BuyAutoParts.com rated?
BuyAutoParts.com has a 4.6 star rating with 13,016 reviews.
When is BuyAutoParts.com open?
BuyAutoParts.com is open now. It will close at 6:00 p.m.