This profile has been claimed by the business owner or representative.
Bob Poynter Chrysler Dodge Jeep Ram Fiat Ford of Seymour
- Automotive
- Seymour, IN
About this business
Location details
1873 E Tipton St, Seymour, IN, 47274, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I bought a 2019 ram diesel truck check engine light came on.On my way home from buying it. After 2 trips to the local dealer ship I found out they turned it off prior to me buying it and put the truck up for sale on there lot. code was low turbo boost PO299 and was told there is no software fix or ETA and comes back there has been a on going problem since 2017. They will put nothing in writing or have they offered anything and they will not take the truck back smh. They will not talk to me on the phone only text messages. I ... read more
Business response:
Dave, we appreciate you taking the time to share your experience. The vehicle-buying experience should be an exciting one, and it appears that we managed to fall short of that with you. We would like to learn more about your visit, so please feel free to reach out at your convenience. We look forward to working with you on this soon. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com
You guys are GREAT . You get the problem resolved and get things straightened out. I wish the Columbus store would keep their word like you all do. You WILL DEEPLY REGRET using the Columbus store in ANY way.
Recommendedwell at this moment, not a thing. I was in and out in no time.
Business response:
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com
Service sucks. You’d think they would try to fix the problem to get ya to quit comin back. But nope. There’s always an excuse
Business response:
Thank you for providing us this feedback. At Bob Poynter Chrysler Dodge Jeep Ram Fiat of Seymour, we continuously strive to improve as a business. We appreciate the opportunity to read reviews like yours, as they help us learn more about the areas in which we need to progress. We would like to speak with you about this issue so we can work together to make things right, so please contact us directly at your convenience. -Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com
This place has to have the worst service department I have ever been to. Almost two months months ago I took my vehicle in to fix a switch in the door and to fix the steering rack and pinion. They fixed the switch, but for some unknown reason, didn’t fix the steering rack and pinion because “they didn’t know what was wrong with it.” When I went to pick it up they had the audacity to ask me “do you know why the power steering light is on.”🙃 They told me they would get it fixed and let me keep my rental. Weeks pass by and the... read more
Business response:
We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact us at your earliest convenience so we can discuss your experience and learn more. We look forward to hearing from you. -Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com
Absolutely terrible business here!! Tried to work with them on a business to business level and they were very shady and not very honest. Spoke with Wayland first then was redirected to a different salesman who gave me the run around I highly recommend steering clear of this lot as they do not want the customer to have options besides what they offer you. Only gave one star because I had to!
Business response:
Hello Andrew, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and we would like to discuss what happened in greater depth if you are available so we can work towards an understanding. Thank you. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com
The service here has been a terrible experience. Two weeks ago I made an appointment for my fuel pump to be replaced. There is a factory recall on Jeep renegade fuel pumps. The service department tried to cancel the appointment after I had already told them my Jeep was stalling out. The service department decided to go ahead and work on my Jeep. However that is not what has happened. The service department has had my Jeep for four days and have yet to begin working on it. I have had to exchange loaner vehicles three times an... read more
Business response:
Brent, we appreciate you bringing this to our attention. Please contact us directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and we look forward to hearing from you soon. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com
Recommendedfriendly people,they will find you a loaner to drive and they notify you before they do any repairs to your vehicle.
Recommendednothing special the work done was because Dodge/Chrysler made it so they could charge money for a very simple job
Frequently asked questions about Bob Poynter Chrysler Dodge Jeep Ram Fiat Ford of Seymour
How is Bob Poynter Chrysler Dodge Jeep Ram Fiat Ford of Seymour rated?
Bob Poynter Chrysler Dodge Jeep Ram Fiat Ford of Seymour has a 4.6 star rating with 1,467 reviews.
When is Bob Poynter Chrysler Dodge Jeep Ram Fiat Ford of Seymour open?
Bob Poynter Chrysler Dodge Jeep Ram Fiat Ford of Seymour is closed now. It will open tomorrow at 8:00 a.m.