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OCRooms
- Vacation Rentals
- Ocean City, MD
About this business
Location details
10 Philadelphia Ave, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
i didn’t have the best of time. the beds were small and very uncomfortable and the staff all had attitudes. ALSO, they d it was small and the shower was dirty it was clean
Business response:
Thank you for your feedback. We’re glad to hear that you found the property clean. However, we’re sorry to learn that you found the beds uncomfortable and experienced issues with the shower. Comfort can be quite subjective, and we regret that it did not meet your expectations. We also apologize if our staff's demeanor did not reflect the high standards of service we strive to provide. Your comments will be reviewed with our team to address these concerns and make improvements. We appreciate your input and hope to provide a b... read more
Rooms had a smell to it floor had sand the did not sweep. Staff was wonderful. Lesson learned will never stay there agai Everything Not much
Business response:
Thank you for sharing your feedback. We’re pleased to hear that you found our staff wonderful. However, we apologize for the issues you experienced with the room’s cleanliness and any unpleasant odors. This is not reflective of our usual standards. Your comments have been shared with our team to address these concerns. We’re sorry to hear that you wouldn’t stay with us again, but we appreciate your input as we work to improve our services.
Never again shall we come here. Our room didn’t reach the WiFi. A picture fell off the wall almost put our child in the hospital. The bathroom wasn’t clean, we ran to buy cleaning stuff. There were dust bunnies/hair balls on the floor. The shelf next to the bed was 2 seconds from falling off the wall. A pair of used men’s underwear are squeezed between the sink and wall. And the bathroom door didn’t close. I liked that we were a decent distance away from the beach.
Business response:
Thank you for your feedback. We’re glad you liked the proximity to the beach. However, we are concerned about the issues you encountered. We investigated the situation with the picture that fell off the wall and found that it was caused by force, not accidental circumstances. We will address the cleanliness and maintenance issues you mentioned with our team to ensure improvements. Given the disturbance and damage during your stay, we understand your decision not to return.
Disappointing
Never again Sheets were wet & nasty stains looked like pee & rice in the sheets. The floors were still covered in sand no one even tried to sweep it up. We got new blankets but they said that was the mattress cover it stays on there, they should have bleached them really nasty. Would never stay here again. The guy at the desk was really nice & helpful the only plus about the stay here! Location was great
Business response:
Thank you for your feedback. We’re pleased to hear that you appreciated our great location and the helpfulness of our desk staff. However, we apologize for the issues you experienced with the cleanliness of the sheets and the floors. This is not up to our standards, and we will address these concerns with our housekeeping team to ensure improvements are made. We regret that your stay did not meet your expectations and appreciate you bringing these matters to our attention.
Fair The pillows were flat. And the room could have been a little cleaner. Also would have liked to have a coffee pot. The convenience of being close to the beach.
Business response:
Thank you for your feedback! We’re glad you enjoyed the convenience of our location close to the beach. We apologize for the issues with the pillows and the cleanliness of the room. We do provide coffee in the lobby 24/7 for our guests’ convenience. We appreciate your comments and will address these concerns to improve our service. We hope to have the opportunity to offer you a better stay in the future.
Poor
It was just ok. Beds were extremely uncomfortable. Location.
Business response:
Thank you for your feedback. We’re glad you found our location convenient. We apologize that the beds did not meet your comfort expectations. Bed comfort can vary greatly from person to person, and what may be comfortable for one guest might not be for another. We appreciate your understanding and hope to have the opportunity to provide a better experience in the future.
Disappointing
Frequently asked questions about OCRooms
How is OCRooms rated?
OCRooms has a 3.9 star rating with 2,972 reviews.
When is OCRooms open?
OCRooms is closed now. It will open tomorrow at 8:00 a.m.