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OCRooms
- Vacation Rentals
- Ocean City, MD
About this business
Location details
10 Philadelphia Ave, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Bad Management was extremely rude and disorganized Nothing
Business response:
Thank you for your feedback, Christy. We sincerely apologize that your experience with us was so disappointing and that you found our management extremely rude and disorganized. This is certainly not the impression we want to leave with our guests. We are taking your comments very seriously and will be addressing these issues directly to ensure significant improvements in our guest service and operations.
It was okay but definitely could’ve been better and hotel staff could have been a little more helpful but it was still a The air conditioner wasn’t working , a lot of mold around all the air vents, the beds fell through the frame when you sat on the edge, broken closet door abd bedroom door handle, broken chair that could have hurt someone if it wasn’t noticed when it was It was cheap, they offered an upgrade at no additional cost, and it was super close to the inlet, love that it had an in unit washer and dryer and a full s... read more
Business response:
Thank you for your honest feedback. We're glad you appreciated the location, free upgrade, and helpful amenities like the washer, dryer, and full stove. We sincerely apologize for the maintenance issues you experienced—this is not the standard we strive for. We hope these concerns were properly addressed when brought to our attention. We appreciate you bringing these to our attention and hope you'll consider staying with us again.
The cleanliness, price and friendliness of the staff made up for the horrible experience we had with occupants around us This is not the fault of the property owners or business owners but…. The lack of sound proof made the stay very unpleasant. Every noise can be heard through the walls and ceiling. Neighbors talking and screaming and throwing up all night. Seniors screaming around the property and inside the rooms. Occupants above the room seem to not have been moving about their room but rather jumping without any break. ... read more
Business response:
Thank you for taking the time to share your feedback. We're truly glad to hear that you appreciated the location, room size, cleanliness, and value of your stay. That said, we're very sorry to hear that noise from other guests affected your experience. While we do our best to monitor the property and maintain a peaceful environment for everyone, unfortunately, because of our downtown location, there is street noise that we have no control over. Your comments are important to us, and we will continue to explore ways to improv... read more
Just don't It was absolutely filthy, beds awful, no towels or toilet paper, beds disgusting. Had to go buy a blow-up mattress to sleep on. Electric outlets falling out of the wall, bathroom door didn't close. Location
Business response:
Hi Angelia, Thank you for providing your feedback regarding your recent stay with us (Reservation Number 4674710407). We're truly sorry to hear that your experience was so disappointing, especially regarding the cleanliness, comfort, and facilities. We understand that bed comfort is a very personal preference, and what feels great to one person might not be ideal for another. We sincerely hope that the issues you encountered, including the lack of towels and toilet paper, the condition of the beds, and the problems with the ... read more
Poor
Good, overall. My room was moved when I was there so I had to pack everything up to a different room. Not easy to transfer everything from a ground floor room to the 2nd when you have a toddler. Repeatedly had to go to the office for my keycard not working. Closed captions didn’t work on the TV in the second room. Good stay, overall, though…
Business response:
Thanks for your review and for sharing your "Good, overall" experience. We appreciate your positive ratings for our staff and location. We're really sorry to hear about the inconvenience of having to move rooms and the repeated issues with your keycard not working. We understand how frustrating it must have been, especially with a toddler, to pack up and move floors. We also apologize that the closed captions didn't work on the TV in your second room. Since your review was anonymous, we're unable to look into the specific re... read more
Great location, clean room, but not a room you want to spend time in. Bathroom door is a non-locking sliding door. TV wire was short, so tv had to stay close to wall on deep dresser, leaving it hard to see the full tv when laying down. Every hotel/motel tv should have the ability to sign into Netflix. The channels were old school and terrible. Location. Smell.
Business response:
Thank you for your feedback! We’re glad to hear you liked the location. We’re sorry about the issues with the bathroom door, TV setup, and channel options — we’ll definitely look into improving those areas. We also understand the frustration with the lack of Netflix access and will consider that for future updates. We appreciate your comments and hope to welcome you back for a better experience!
Okay for a last minute trip. Probably wouldn’t book again Beds were absolutely horrible, tiny tiny rooms. We had ants and our room seemed half cleaned. Things were sprayed then never wiped. No trash or ice bags first day. Good location
Business response:
Thank you for sharing your feedback about your recent stay. We appreciate your honest assessment, particularly noting our good location. However, we are sincerely sorry to learn about the significant issues you experienced with the beds being uncomfortable, and especially the cleanliness concerns including ants, a "half cleaned" room, and missing trash or ice bags. This is certainly not the standard we aim to provide. We also understand your comment about the rooms being small. We do try to accurately portray the size of our... read more
Fair
Frequently asked questions about OCRooms
How is OCRooms rated?
OCRooms has a 3.9 star rating with 2,972 reviews.
When is OCRooms open?
OCRooms is open now. It will close at 5:00 p.m.