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OCRooms
- Vacation Rentals
- Ocean City, MD
About this business
Location details
10 Philadelphia Ave, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Usually use air bnb. Motel not for me that was so old. No where for wet towels, furniture was horrible. Refrigerator didn’t keep ice packs frozen. Location was great
Business response:
Thank you for taking the time to leave a review, Gloria. We appreciate your feedback on our staff and location. We note your comments about the lack of towel storage, uncomfortable furniture, and a refrigerator that didn’t keep ice packs frozen. We hope that our team was able to address these issues for you during your stay after you brought them to our attention. We understand that our motel's style might not suit everyone, especially if you are more accustomed to Airbnb accommodations. We are continuously working to enhanc... read more
Poor
Very Poor
Fair The limited amount of toilet Paper they provide for the multi bedroom apartments. The lack of kitchen utensils and supplies
Business response:
Thank you for your review. We're glad you stayed with us. We apologize for the oversight regarding the limited toilet paper. Please note that our apartments are not supplied with paper products, and we should have communicated this to you upon your arrival. You were upgraded to this multi-bedroom apartment, and we regret not informing you of this policy change. We would have been happy to provide you with additional toilet paper or kitchen supplies had you requested them. We appreciate your feedback and will use it to improv... read more
Great No comment I would appreciate if I could get refund for only staying 1 night out 4 Well unfortunately I had 4 nights booked but only stayed 1 night had a family emergency had to leave early would like a discount when I come back in May
Business response:
Hello George, I see here that you came a day late and then left early. Unfortunately, there is no refund in this case. You came a day late, and there is no refund because we held that room for you and didn't have the opportunity to sell it to someone else because you had it reserved. When you arrived, you signed paperwork stating there were no refunds for early departure.
Fair Didn't actually stay at main location was at a secondary location that was not near the beach and by a heavy traffic area Clean room
Business response:
Thank you for your feedback, Jason. I'm sorry to hear that your stay didn't meet your expectations. We understand that noise can be an issue during busy weekends, and we appreciate your comments about the room location and the need for better curtains. I want to clarify that when booking online, room locations are clearly indicated. Your feedback is valuable to us as we strive to improve our guests' experiences.
Disappointing The room was not clean at all. Very dirty. Everything was damp.. smelt very musty inside and the pull out couch smelt like vomit. perfect location for the events we went to while in ocean city
Business response:
Thank you, Taylor, for your feedback. We're glad the location worked perfectly for your events in Ocean City, but we're truly sorry to hear about the cleanliness issues you encountered. This is certainly not up to our usual standards, and we will address these concerns with our housekeeping team. We appreciate your honesty and will work on improving in these areas to provide a better experience for future guests.
Bad we arrived before 3pm and they were not able to accomodate us. Said they had no more room. Promise we would get a refund that they would inform booking.com, almost a month later and no refund. Worse Customer service on both sides booking.com and madison Motel. Today 9/23/24 I called again and they keep blaming each other. One states we were a no show and the side states the refund was denied because of a late check in. Left messages for a manager to reach out and no one has called. Reservation # 4842.427.173
Business response:
Hello Claudia, The name on the reservation did not match the ID of the person trying to check in. We asked that you change the name on the reservation to match the ID on the booking.com website, but unfortunately, that was not done, so you were classified as a no-show. Since there was no follow-through on your end.
Poor The bed was awful, no chairs in room, very noisy,
Business response:
Thank you for your feedback, Christine. We're sorry to hear that your stay did not meet your expectations
Frequently asked questions about OCRooms
How is OCRooms rated?
OCRooms has a 3.9 star rating with 2,972 reviews.
When is OCRooms open?
OCRooms is open now. It will close at 5:00 p.m.