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OCRooms
- Vacation Rentals
- Ocean City, MD
About this business
Location details
10 Philadelphia Ave, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Would probably not stay again. The pictures on their website were absolutely nothing like the actual room. The bed was very uncomfortable, the shower was super small, could barely turn around in it, the bathroom door was very difficult to use and kept falling off the track. There was precious sand in the creases and cracks of the place. Pictures were very deceiving. The location was perfect.
Business response:
Thank you for taking the time to share your feedback following your recent stay with us. We appreciate your input, and we're sorry to hear that your experience did not meet your expectations. We're pleased to know that you found our location perfect for your needs. However, we sincerely apologize for any discrepancies between the room you booked and the images on our website. We strive to provide an accurate representation of our accommodations through both descriptions and pictures on our site, and it's disheartening to hea... read more
Fair
Bad Room had ants, mold in AC unit, and the door to room had gaps to outside. There were also rooms around us that were booked that made us feel very unsafe. Upon checking out, we found out that a local church rented rooms for the local homeless people. They sat outside our room window all day and had the tvs on loud volume all night. Could not in good faith recommend this local to our friends or put a good review. This was not our first at your location, but it will be our last! Location
Business response:
Your feedback is valuable to us, and we appreciate your loyalty as a returning guest. We regret that we fell short of your expectations during this visit. We hope you'll consider giving us another chance to provide you with the excellent service and accommodations that you have experienced in the past. I want to express our deepest apologies for the presence of ants in your room, the AC unit, and the gaps around the door. This is certainly not the standard of cleanliness and maintenance that we strive to uphold. We will imme... read more
This was the dirtiest and smallest room that I've ever seen! Well the room was dirty the window in the bathroom was a crank out glass panel window and there was no screen so if you opened up the window while you're showering bugs came all inside green outside look like somebody tried to break into the room the microwave was so disgusting that they had to come and bring a new one and put it in our room I have pictures that I'd like to post also between booking.com and priceline.com $200 of mine is missing they're saying that ... read more
Business response:
Hello Michelle I would like the opportunity to speak with you regarding the billing issues as well as the cleanliness issues you brought to our attention. I will be reaching out via the email on file, please look for my correspondence on Monday.
NEVER AGAIN WILL I STAY AT THIS PLACE! Hotel staff was not clear on where to park! No signs on back of building! When my vehicle was towed and I confronted office they said its not their problem and they are not responsible for my vehicle! Very sarcastic! When I asked why they didn't call or come to my room to inform me to move my vehicle they said it wasn't their responsibility! Who the hell doesn't tell their patrons where they should park or not!! See photo where I was parked, I stayed in that building and there was no si... read more
Business response:
I apologize for the inconvenience you experienced. It appears that you parked on the backside of the building, while our designated parking spaces are all located at the front of our rooms. Additionally, you parked in a lot that had signage for the hotel next door. Regarding your car being towed for parking in a neighboring hotel's lot, it is not our responsibility. Sometimes, if they spot one of our parking passes in a vehicle, they will inform us to alert the guest before calling a tow truck, but this is not guaranteed as ... read more
Not sure if we will stay here again :/ Staff was rude. Didn't meet requested needs. Room was covered in sand Location was only nice feature
Business response:
We're disappointed to hear about your experience during your stay with us. We sincerely apologize for any rudeness you encountered from our staff and for not meeting your requested needs. This does not reflect the level of service we aim to provide. We're also sorry to hear about the cleanliness issue with your room. Our housekeeping team should have ensured a clean and comfortable environment for your stay. Your feedback is important to us, and we will address these issues to improve our services. We appreciate your input a... read more
Very Poor
Horrible property. The rooms are extremely small. Dirty, the floor felt like I was walking on the boardwalk barefoot. The need to call an exterminator for the bugs. Roaches and spiders Location
Business response:
We appreciate your feedback regarding your recent stay. We take guest concerns very seriously, and we apologize for any inconvenience you experienced during your stay. Regarding the room cleanliness and pest issues you mentioned, we want to assure you that we take pest control very seriously. We have routine preventative maintenance pest control procedures in place to address any potential issues. We are actively addressing the situation to ensure that such problems do not occur in the future. Your feedback helps us improve,... read more
Poor
Frequently asked questions about OCRooms
How is OCRooms rated?
OCRooms has a 3.9 star rating with 2,972 reviews.
When is OCRooms open?
OCRooms is closed now. It will open tomorrow at 8:00 a.m.