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M. K. Smith Chevrolet
- Car Dealers
- Chino, CA
About this business
Location details
12845 Central Ave, Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
Dealership is ok. I bought a 2019 brand new Silverado... Dealership is ok. I bought a 2019 brand new Silverado that had an oil leak. It’s been 3 weeks still waiting for part! Horrible
Disappointed about this dealer This dealer was really rude by saying that I was wasting their time because I did not buy a new car. But they saw my children saying they wanted to go home. I will never waste my time and children been hungry to just waste a dealer time. I really wanted a new car. But just because I need time to get the numbers and to talk to my partner about this new car. They even Run my credit to see if I qualify to buy a car. They still saying that i wasted their time. I don?t believe that one should make y... read more
Business response:
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (909) 743-5697 when you have a chance. Thank you, and we look forward to hearing from you.
Did the bare minimum, didn't complete service I brought my vehicle in for several fault codes that were triggered. They were determined to be just problems with one sensor. The service writer told me the sensor was cleaned and it was all ready for pick-up. I picked the car up and immediately upon driving it off the lot, the same error codes all came back no. The techs didn't even bother clearing the faults. I then tried to reach the service writer (Mike Lora), but he didn't answer. I left a voicemail about them failing to cl... read more
This was the second time in a row where I received... This was the second time in a row where I received substandard service. The person taking possession of the car promises to have your car ready at a certain time but has not delivered. This has caused us to scramble to rearrange our schedule. Seems like they don’t have enough staff on hand to deliver on their promises.
Seemed tome to be jerked around for 3 weeks Took my truck in because it filled with water on the drivers side when it rained. Told it would take about 5 days, no problem understand disassemble search, repair, reassemble etc. I get that. At the end of that week I heard nothing until I called on Monday the following week and was told that the body shop was slammed with work on 2020 recalled vehicles and it would be a day or two more ok. Never heard a word until I called a day or two later and was told they were working on it b... read more
My contact was not correct and. I was overcharged also... My contact was not correct and. I was overcharged also the side step promised on our truck was not delivered as promised but they put a cheap side step on there $43k chevy truck. Sad it's our third car purchased there and we won't be going back.
Disappointed Brought vehicle in for check engine light. Dealer said since I had no appointment they wouldn't be able to look at it for 2 or 3 days. Shame on me for not predicting when the check engine light would come on so I could make an appointment. Considering this vehicle was purchased at MK Smith, and I've brought our Cruze in many times for maintenance I think it would have been reasonable for them to at least determine the codes involved so it could be determined whether there was risk driving the car. But no ... the... read more
Please DO NOT GO HERE!! They keep your car for hours and... Please DO NOT GO HERE!! They keep your car for hours and hours, they don’t communicate with you at all! It took them 5 hours just to tell me what was wrong with my car, a simple coolant leak diagnosis shouldn’t take 5 hours. Then they charged me $150 just to tell me what was wrong with it. That’s not including work done! Ridiculous! I will never return here again!!
don’t recommend this dealership They are quick to sell you a car but they are not great at helping their client out. Bought a car there and never returning nor recommending family here. Regret the car we bought but now we can’t return due to “no return” signed contract that you have to sign. Don’t buy here. I would have returned the car a long time ago.
Business response:
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (909) 743-5697 to discuss your concerns, as your satisfaction is of utmost importance to us.
Frequently asked questions about M. K. Smith Chevrolet
How is M. K. Smith Chevrolet rated?
M. K. Smith Chevrolet has a 4.4 star rating with 2,957 reviews.
When is M. K. Smith Chevrolet open?
M. K. Smith Chevrolet is closed now. It will open at 9:00 a.m.