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Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
It was alright … The two front staff employees - I called the night prior to my booking stating our family would be arriving early and I knew we couldn’t get in the room as early as we were arriving and told them we would utilize the beach and they could offered for us to use the pool once it opened . As I was on the phone I asked if the room was ready could we check in since the room was already covered . The one girl stated yes I could as long as it was after 1 . My family stayed on the beach until about 1 called and asked... read more
Business response:
Thank you for your review and for sharing the details of your stay. We're glad you found our location and pool to be to your liking. However, we are very sorry to hear about the miscommunication and frustration you experienced with our early check-in policy and the behavior of our front desk staff. This is not the level of service we strive to provide, and we sincerely apologize for the confusion and lack of courtesy you encountered. You are absolutely right—we should have been clear about any potential charges for early che... read more
Bad The room was not clean Like facilities, staff, and location were great
Disappointing
I only used the room for sleeping and getting out of the door. The extra blankets and pillows were dirty. The floors were dirty. I couldn’t walk barefoot without getting my feet grimy. The on-site restaurant had an awful strange smell that turned my stomach. Location was early and they let me check in for just an extra $30.
Bad
Disappointing
Would never return The rooms were dirty. Floors made our feet black! Floors had holes! Toilet backed up! Bathroom sink backed up! Dishes in cabinets were dirty! Coffee pot was broken! Told staff about our floors being filthy and waited over an hour for someone to come and all they did was a very quick sweep with a broom and dust pan! Pool had a layer of slime! Smelled like weed all the time! How close to the beach it was. Nothing else was good at all!
Poor Balcony door wouldn't stay shut i had to put the coffee table in front of it room smelled like mildew someone threw up at the pool or wasn't cleaned for hours after Close to beach
Me and my daughter spent good time together which was well worth it. The room was not very clean except for the beds. There was sand on the floor and when we asked for the staff to mop the floor they just swept it. No lifeguard or security. Some parents at the pool didn't tend to the actions of their kids and one unit had kids that were throwing stones at several balconies. Could hear loud people next door. Bathroom sink was stopped up but staff fixed it right away. Staff was great and friendly. The air conditioning was mild... read more
Business response:
Thank you for your review. We're genuinely glad you had valuable time with your daughter and that you found our staff to be friendly and deserving of a 10/10 score. However, we sincerely apologize for the significant shortfalls you experienced. The issues with cleanliness and the mildewy A/C are unacceptable, and we are addressing them immediately with our housekeeping and maintenance teams. We also apologize for the disruptions caused by other guests. We understand that our classic property is in need of updates, and your f... read more
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.6 star rating with 2,131 reviews.
When is Kokomo Suites open?
Kokomo Suites is closed now. It will open tomorrow at 8:00 a.m.