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Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Oc regular Steps to 3rd floor were hard to climb. Charged for parking when in off season i could have parked on the street for free. Cable only had a few channels just basic Clean ,close to beach
Overall good Some of the workers were rude inconsiderate and not helpful I come every year and love the whole atmosphere of the place… this year though some of the new workers were not pleasant.
Déçu Il a eu plusieurs soucis durant notre séjour. -le robinet de cuisine était cassé à notre arrivé -les draps étaient tachés à certains endroits dès le début -la femme de ménage n’est jamais venu faire la chambre et a changé nos serviette seulement 1 fois durant notre séjour. Poubelle 2x. -Dans la chambre il avait une mauvaise odeur du à la cuisine sans ventilation -Dans la salle de bain, odeur d’urine -Le climatiseur ne fournissait pas à refroidir la chambre -Le Wifi ne fonctionnait pas -La télévision ne captait aucun pos... read more
Business response:
Hello Cindy, Thank you for your review and for taking the time to provide such detailed feedback. We're very sorry to hear about the numerous issues you experienced during your stay, and we sincerely apologize for falling short of your expectations. We are truly disappointed that you were faced with so many problems, including the broken kitchen faucet, stained sheets, and poor housekeeping. We're also sorry to hear about the lack of ventilation, the strong odors, the non-functional Wi-Fi and television, and the missing kitc... read more
Will not be back! Walkways cluttered when cleaning rooms with garbage and dirty linens. Air conditioners dripped buckets underneath in walkways. Paid for early check in had to move room due to uncleanliness and then when moved was locked out room needed new door knob so early check in was useless - paid $30 to move and watch someone (took 3 people) to change lock.
Business response:
Hi Tina, Thank you for your feedback regarding your stay with us and for bringing these issues to our attention. We sincerely apologize for the negative experience you had. We understand your frustration and are very sorry that your early check-in was not a smooth process and that you encountered cleanliness issues with your initial room. We have already processed a refund of the $30 early check-in fee. You should see it reflected in your account within 5-7 business days. We are also addressing the issues you mentioned regar... read more
Is was ok Is was ok Is was ok
Fair
This hotel needs to be updated. I have more pictures but it will only let me post 4. The hotel is not worth the price. If I could have gotten my money back, I would have. This is the worst hotel I've ever seen. I had to buy bedsheets. I did NOT GIVE THEM 3
Limpieza en el piso El piso necesitan limpiarlo mas no solo barrerlo y necesitan una mesa mas adicional para poner el microondas y la cafetera y limpiar las gradas porq apestaba a pipi y el Internet muy lento Los colores de la habitacion y las sábanas blancas
Business response:
Hello Catalina, Thank you for your review. We're very sorry to hear about the issues you experienced with the cleanliness of the floors and steps, as well as the slow internet. We take your feedback seriously and have already addressed these points with our team to ensure a more thorough cleaning process and to improve our internet service. We also appreciate your suggestion for an additional table for the microwave and coffee maker and will look into adding this. We're glad to know you liked the room's colors and the clean ... read more
Very Poor Our ac didn't work room was so hot I loved being so close to the ocean
Business response:
Thank you for taking the time to provide feedback on your recent stay with us. We appreciate you highlighting what you enjoyed, and we're glad to hear that you loved being so close to the ocean. However, we are very sorry to hear that you experienced issues with the air conditioning in your room. A comfortable temperature is essential for a good night's sleep, and we sincerely apologize for the discomfort this caused you. We understand how frustrating it is to have an essential amenity like AC not working, especially during ... read more
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.6 star rating with 2,131 reviews.
When is Kokomo Suites open?
Kokomo Suites is closed now. It will open tomorrow at 8:00 a.m.