This profile has been claimed by the business owner or representative.
Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Short stay for business. The heater in the room didn’t work. Convenient location, and great price for overnight stay.
Business response:
Thank You for your review. We are very glad you enjoyed your stay. We have made the proper replacement to the heating unit. Please visit us again soon and let us know if you need anything.
Disappointing
Poor
Fair Floor was never cleaned sand all over. Beds were very uncomfortable
Business response:
We're thrilled to see the perfect Staff rating! However, we sincerely apologize that we failed to meet your expectations regarding Cleanliness and Comfort. It is unacceptable that the floor was not properly cleaned and that you found sand in the room. We are immediately addressing this with our housekeeping team to prevent it from happening again. We also understand that comfort, especially related to beds, is very subjective and can vary greatly from person to person. We continuously review our bedding options based on gues... read more
Well getting dressed to leave on Sunday and a worker walks right in without knocking which was very rude, no apology or The filthiness of the place!! The cleaners need to do way better! The location was great!
Business response:
Thank you for your feedback. We are truly sorry to hear a team member walked into your room without knocking while you were dressing—this is a serious breach of privacy, and we offer our deepest apologies. We are addressing this unacceptable lapse in conduct immediately. We're glad you enjoyed the great location! However, we are very concerned by your comments on the filthiness of the place. We are launching an immediate review of our cleaning standards to ensure our team delivers the high level of cleanliness every guest ex... read more
Over all it was okay. Clean enough, nice area. The staff was nice. The pool was still open but sa The floor felt sandy when we go there. The door connecting to the room next door had a large gap at the bottom. Somone could look in. And we could hear their TV really well. I liked the location.
Business response:
Thank you for your feedback. We're glad you enjoyed our staff and location, but we sincerely apologize that the cleanliness of your room and the condition of the adjoining door did not meet our standards. Your privacy and comfort are paramount, and we are taking immediate action with our team to correct these issues. We are truly sorry for the disappointing experience.
Bad
Never again The steps are awful!!! Very steep and unsafe for carrying luggage and kids walking up and down. The beds were very uncomfortable and the bathroom was small. The kitchen didn't have enough counter space to prepaid meals . Also the stove was difficult to use considering the numbers on the heat dial were rubbed off. Staff was friendly. Very close to beach. The room was clean timely when asked for service .
Business response:
Thank you for your feedback. We're glad to hear that you found our staff friendly and appreciated our proximity to the beach, as well as the timely housekeeping service. We sincerely apologize for any aspects of your stay that did not meet your expectations. Guest comfort is our top priority, and we appreciate you bringing these matters to our attention. We understand that navigating stairs can be a challenge, so for future visits, please know that our room types are labeled by floor on booking.com, making it easy to book a ... read more
I would stay here again if there was reassurance that the bug issue was addressed. There was a roach issue in 1 of the 3 rooms that we had for the 2 nights we were there. We had 3 rooms reserved and both of the top floor rooms were great even tho the bathrooms were outdated. The bottom floor had a nice updated bathroom but there were a few roaches in that room so we moved in the middle of the night once we realized the room had a bug problem. Convenient location. Colors and theme are very appealing and set a good mood. Frien... read more
Business response:
Thank you for your detailed feedback. We're glad you enjoyed our staff and location, but we sincerely apologize for the unacceptable pest issue you experienced. That is not our standard. Please be assured we took immediate action. The room was taken out of service and professionally treated to ensure the problem has been fully resolved. We hope this provides the reassurance you were looking for and that we'll have the opportunity to welcome you back for a much better stay.
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.6 star rating with 2,131 reviews.
When is Kokomo Suites open?
Kokomo Suites is closed now. It will open tomorrow at 8:00 a.m.