This profile has been claimed by the business owner or representative.
Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
overall, good service and value for the location! cleanliness could’ve been better. our room had an ant problem and we informed the staff but bought bug spray to help. Bathroom was dated and could’ve been cleaned a bit more. great colors and decor! friendly helpful staff! closeness to the beach was amazing for the cost!
Business response:
Hello Christine, So glad to hear you liked your room. We treated your room immediately to prevent any further ants. All of the rooms were remodeled this past winter. Hopefully all of the bathrooms will be remodeled in the upcoming year. Please visit us again soon! Thank you, Mangement
Very Good
Short stay for business. The heater in the room didn’t work. Convenient location, and great price for overnight stay.
Business response:
Thank You for your review. We are very glad you enjoyed your stay. We have made the proper replacement to the heating unit. Please visit us again soon and let us know if you need anything.
Fair
Disappointing
Poor
Fair Floor was never cleaned sand all over. Beds were very uncomfortable
Business response:
We're thrilled to see the perfect Staff rating! However, we sincerely apologize that we failed to meet your expectations regarding Cleanliness and Comfort. It is unacceptable that the floor was not properly cleaned and that you found sand in the room. We are immediately addressing this with our housekeeping team to prevent it from happening again. We also understand that comfort, especially related to beds, is very subjective and can vary greatly from person to person. We continuously review our bedding options based on gues... read more
Well getting dressed to leave on Sunday and a worker walks right in without knocking which was very rude, no apology or The filthiness of the place!! The cleaners need to do way better! The location was great!
Business response:
Thank you for your feedback. We are truly sorry to hear a team member walked into your room without knocking while you were dressing—this is a serious breach of privacy, and we offer our deepest apologies. We are addressing this unacceptable lapse in conduct immediately. We're glad you enjoyed the great location! However, we are very concerned by your comments on the filthiness of the place. We are launching an immediate review of our cleaning standards to ensure our team delivers the high level of cleanliness every guest ex... read more
Our stay was good overall but we could of done without all the unnecessary noise! There was screaming and yelling from guests up until the wee hours of the morning which was so annoying! The staff were friendly and the room was clean!
Business response:
Hello Shannon, I apologize for the noise at the hotel. We had a large group staying here. We have taken measures to ensure this does not happen again in the future. We hope to see you again the summer. Thank you, Management
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.7 star rating with 2,140 reviews.
When is Kokomo Suites open?
Kokomo Suites is open now. It will close at 5:00 p.m.