This profile has been claimed by the business owner or representative.
Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Wonderful
Nice hotel for the value We had to request sheets for our pull out couch upon getting in our room and also had to request additional towels to accommodate out 4 adults and 1 teenager. The 3rd day of our 4 day stay, we come back to the room from our afternoon at the beach to find fresh towels on the bed. We didn't request fresh towels and were not pleased someone had entered the room without our knowledge. I contacted the front desk and was told they do this daily and replace towels however none of the prior days had this bee... read more
Business response:
We're glad you enjoyed the spacious room and the pool view balcony. We apologize for the initial delay in providing the necessary sheets and towels. Regarding the towel service, we perform daily stayover service for all rooms. Per ADA requirements, service animals should remain with their owners when the owner is not present in the room; therefore, our staff did not anticipate a potential disturbance while performing their service duties. We are reviewing our process to ensure all supply requests are fulfilled promptly on ar... read more
Wonderful
Very Good
Wonderful
Exceptional
The hotel was nice and clean, value for money and we had a very nice stay. Plenty of parking space. The beds are really small. They are supposed to fit two people but they are actually for one person. They are not King or Queen beds. The hotel is in a nice location - walking distance from the beach. The boardwalk is only 13 mins drive.
Business response:
Thank you for the fantastic review and the perfect 10 ratings for our staff, cleanliness, location, and value! We're so glad you had a very nice stay. We appreciate your feedback on the bed size and sincerely apologize they were not as large as you expected. Your comfort is very important, and your comments will help us provide greater clarity for future guests. We'e thrilled you enjoyed your visit overall and hope to welcome you back soon!
Good Steps are to steep. And you aren't handicap friendly. Wasn't offered a breakfast. The location was good.
Business response:
Thank you for your feedback. We're happy to hear that you found our location convenient and that our staff and comfort met your expectations. We're very sorry that we didn't meet your expectations in other areas and for the inconvenience this caused. We take your comments about cleanliness and facilities seriously, as we are always looking for ways to improve our guest experience. For future stays, please know that we have rooms available on our first floor to make it easier for our guests to get around. We'd be more than ha... read more
Exceptional
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.7 star rating with 2,135 reviews.
When is Kokomo Suites open?
Kokomo Suites is closed now. It will open tomorrow at 8:00 a.m.