Findlay Honda in Centennial Hills

Bevlarson77 

on DealerRater

2 years ago

Purchased my Honda Passport last July22 -- Brand New and Paid them over 7K over Sticker Price, because these vehicles are Hard to Find. The First time I took my vehicle in last month for an oil change and a broken windshield, their customer service manager was rude and denied my claim to fix the broken windshield. Gave me NO information or directions on how I was suppose to get it fixed. I had paid for full warranty and all the extras -- and this should of been covered. SO DISSAPOINTED in their horrible customer service to s... read more

Geoffrey 

on DealerRater

2 years ago

Very disappointed. Lack of support and service. I had issues about the result of the service but it was not settled The service writer was not supportive. I asked to speak to the manager about my concern but no response at all. I will not bring my car back for any service and will not recommend to others 

dakameraman 

on DealerRater

2 years ago

Do not have your car repairs done at Finlay Honda in the Northwest Service advisor plays too many games We are long time(21 years) customers and loyal Honda supporters. Service department had no consideration for our support for this dealership even during the pandemic Kept 2017 Honda HR-V for 7 hours to diagnose AC issue. Filed complaint with American Honda about our experience 

lkuhn 

on DealerRater

2 years ago

Angel was knowledgeable, polite and efficient. Everything was taken care of within the timeframe communicated. 

Slowpo 

on DealerRater

2 years ago

They didn’t seem like they wanted to help me. Came to this dealer asking for a civic and they just told me that every civic have a 3-5 thousand in dealer mark up. 

consumer 

on DealerRater

2 years ago

Not happy with my visit. Findlay Honda sent me coupons as an incentive to come to them for an oil change but when I went to use them the person who changed the oil said that I would save more with the 10% off coupon he had. He didn't even bother to check to see that I would have saved quite a bit more had I just used the coupons that I wanted to use in the first place. I had $50 dollars in coupons, $30 off on an oil change and $20 off a cabin filter. The oil change cost way more than the coupon said it would which also made ... read more

Kemitech 

on DealerRater

2 years ago

Double the work time they quote you. Don't bother making an appointment: they'll keep your car out of line to upsell and then hold it longer than they quoted. If you make an appointment for an A1 service, they'll claim you need an A13 for example. Next, they'll say you might violate your warranty or corporate won't help if something happens to your car if you "refused" a service. The answer to why what they're recommending and what your car's maintenance minder says you need don't match--like if you "missed" a service at a m... read more

J. Kent 

on DealerRater

2 years ago

I recently took my three week old Passport to get electrical system checked because it was acting glitchy. They looked at it and next day it was ready for pick up. All they could say was that they updated the system and that my aftermarket Apple cord was probably the problem. I laughed but went to buy an original Apple cord for my phone in case that was the real problem. It wasn’t, I am having the same issues as before. This tells me that they didn’t really check for the problem but instead didn’t know how to fix it or were ... read more

sachristman03 

on DealerRater

2 years ago

My quote for repairs went from $800 to over a grand and then they said I need 3 more repairs which is another grand. Unless your vehicle is under warranty, coming from a newly divorced woman, I strongly recommend calling to other businesses/mechanics first! Dealerships lesson learned overcharge ridiculously!!!