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Findlay Acura
- Automotive
- Henderson, NV
About this business
Location details
315 Auto Mall Dr, Henderson, NV, 89014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
The experience of as fantastic until the end. Would never deal with the Finance Mgr again. Very aggressive, bullying and verbally abusive. He should not be dealing with the public. No one should be treated like that when spending quite a bit of money buying a luxury car.
Business response:
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Car bought from you with a five-year warranty you are not honoring it. You sold me a bill of goods that isn’t true on the used car and the only reason I took it was because of the five-year bumper-to-bumper warranty that you promised I was going to have and you have not fulfilled that and then you try to get me in the more expensive pieces When I’m in there it’s very deceptive and I will never buy a car from you again and if there’s anything I can do the advertise and deter people from you I will
Business response:
Bonnie, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.
My service manager is John and I had zero issues with him on how he handled everything. My issue is with the mechanics that worked on a vehicle under lack of respect for my Porsche, especially with WHITE INTERIOR! -driver door scuffed with black markings -engine bay were never washed as I made multiple request as part of the service was coolant leak. That said there is dried coolant crust all over the engine. I was told that was done.. suffice to say, IT WASNT!! -broke my aftermarket wide lense rear view mirror cover, broke ... read more
My phone keeps randomly going silent while I’m driving! The navigation disconnects daily. The windows are still sticky, the transmission sounds like it’s on its last leg. The stereo system randomly turns monotone, I’ve already had to replace two tires, and the problems just keep piling up. And to top it all off, I find out that Acura lied about the car never being in an accident, what a complete joke! Not to mention the countless hours I’ve wasted trying to get these problems fixed at both Acura dealerships.
Web site is not working properly as specials cannot be down loaded as they keep changing when you try and download
Business response:
Thank you for bringing this to our attention. We are looking into this now.
All of a sudden my car needs $6000. 00 worth of repairs. It’s there every 3000 miles, never a word before.
I buy my car at this dealership and I like it. But the service advisor I had yesterday is not friendly.
Service side is okay sales side is crazy bad. Those guys make their sale then forget you even bought a car. Once you drive off the lot they forget about you and just pass you on to the service. My car wasn’t even cleaned properly for the sale and I couldn’t get any service for it afterwards because the sales guys didn’t want nothing to do with it afterwards. Terrible service
Was given wrong information on comp service plan, told me I only get 5k included when it's supposed to be 1 year total
Frequently asked questions about Findlay Acura
How is Findlay Acura rated?
Findlay Acura has a 4.7 star rating with 2,571 reviews.
When is Findlay Acura open?
Findlay Acura is open now. It will close at 8:00 p.m.