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Findlay Acura
- Automotive
- Henderson, NV
About this business
Location details
315 Auto Mall Dr, Henderson, NV, 89014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
"Our salesman, Michael Pool, and the entire sales staff..." Our salesman, Michael Pool, and the entire sales staff were professional, friendly, and helpful in every way to make our purchase experience very pleasant and a positive one. When I took our 2008 RDX back for service ten days later, the service staff were equally as professional, friendly and helpful! I would recommend this dealership to family and friends for purchasing a new or certified vehcile.
"I proposed a price and they essentially met it. They..." I proposed a price and they essentially met it. They worked through the payment process so that it came out exactly like I wanted. While it took a long time to get the paperwork done, Mike Pool sat with me and made sure that I had everything I needed. Several managers who were not part of the negotiation came over and expressed their appreciation for my business. I felt welcome. Thus, the whole process exceeded my expectations.
Hello, we experienced the same issue in the trip home Sunday night. The service brake assist warning stayed in then went off after sitting overnight. Also I noticed there are 2 dents in the top of the driver's front fender that were not there when I checked into service. Please advise on when the dealership can have those removed via PDR.
Business response:
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Everything is always great but only concern is the Carwash. I don't think they clean the windshields properly
Business response:
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If you're able to discuss your visit in more detail, please send us your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Brought my car in because it makes a buzzing sound when it accelerates. They told me it was fine. My car still makes the noise. They said it was the exhaust, that's great, but they didn't do anything to get rid of the noise, just said bring it back when it gets louder.
Business response:
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Chris from service is horrible. If you’re assigned Chris as your service advisor, just know that he will lie and speak nonsense when you call out his xx. Long story short: Brought my car in for a service update. Chris calls me hours later to say that it was “already done during my previous visit”. That was a lie. I go back to the dealership and he shows me a TSB doc that has nothing to do with why I even came in that day. I pointed that out and provided proof that the update was not completed. Chris then acts oblivious, and ... read more
Business response:
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
They tell me $245 for my car maintenance, when is time to pay they said $795, saying my warranty insurance only pay half of it
Business response:
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
It took 2 hours to perform an oil change. Before the service, I was given a price estimate just to learn, when I was paying the bill, a disposal surcharge had been added. This lack of transparency is the main reason for my review.
Business response:
We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.
Everything from start to finish about this dealership is bad… Anybody can feel free to private message me and I will explain everything… From the Sale to me taking my car in for an oil change and coming out with my semi new car vibrating… My car was not vibrating on the way to get my oil changed nor had it ever vibrated. When I left there, my car was vibrating so bad… I took it back. They said that my rims were bent on the inside, which I don’t live in a bad area or an area with potholes or anything like that… Then the doubl... read more
Frequently asked questions about Findlay Acura
How is Findlay Acura rated?
Findlay Acura has a 4.7 star rating with 2,571 reviews.
When is Findlay Acura open?
Findlay Acura is open now. It will close at 8:00 p.m.