This profile has been claimed by the business owner or representative.
Capistrano Volkswagen
- Car Dealers
- San Juan Capistrano, CA
About this business
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, California. We have grown to be become one of the largest VW dealers in the nation (35th in new vehicle sales and #7 for Certified Pre-Owned VW in 2014 - out of 645 dealers). Our success has been made possible due to our award winning team, working together to live our mission statement while fulfilling our vision to become the "Undealer"; to be different and better than what our customers and ... read more
Location details
32922 Valle Rd, San Juan Capistrano, CA, 92675, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Good but could be better " Brad took care of all my needs in a friendly manner. The only thing I was disappointed was I didn’t get a call or video when the techs were working on my car. I like that because I can see what they are doing. I think it was a busy day but I like updates especially when I’m spending a lot of money. Overall experience was good.
Business response:
Kristy, Thank you for your review! We appreciate your feedback and will deliver this to the appropriate department. We appreacite you recommending us and welcome to the Capo VW family!
"Thanks for accommodating!" Just what I needed--another task on my plate! Instead, Capistrano Volkswagen took care of it! I was able to get a quick appointment ... bonus to get 60,000 maintenance done at the same time. Had a rental car. Car done in and out same day. And, they took care of recall! Whew! Thank you Capistrano Volkswagen.
Business response:
Thank Thank you for the glowing review! We are so happy to hear you were able to get your car in and fully serviced all in just a day! We appreciate you recommending us and welcome to the Capo VW family!
"Excellent service dept" My VW Passat needed routine service. The service dept made an appointment for the day that was good for me. Service assistant was friendly and answered my questions prior to taking my car. I like getting the video while they are servicing my car to explain what he is doing. I continue to return to Capistrano VW because of their good service dept.. I could go to a VW dealer closer to my home but I'd rather drive a little further for this great service. Thank you Capistrano VW.
Business response:
Thank you for the 5-star review! We are so happy to hear you chose to come to us despite having a closer dealership to service your vehicle. We appreciate you recommending us and thank you for being a part of the Capo VW family!
"Jetta purchase for son. First car. " JJ was very informative and efficient in educating us about our options. We reviewed new cars, CPO and finally landed on a pre owned Jetta that was used as a loaner car. Great experience all around.
Business response:
Thank you for the 5-star review! We are truly happy to hear that your time with JJ was enjoyable and congratulations on your new Jetta! We appreciate you recommending us and welcome to the Capo VW family!
"Amazing Sales Experience" After talking to Steve Skinner, I came in to look at an e-golf that I fell in love with. I never felt pressured or stressed to buy, everything was transparent, and the entire process was easy as could be. When I realized that the range of an electric car just wasn't going to be doable with my commuting habits I was able to exchange the car with no trouble at all. Now I have a beautiful Jetta and am as happy as can be! Huge shoutout to Steve, as well as Chris and Paul for making a dreaded process a ... read more
Business response:
Finley, Thank you for the glowing review! We are so happy to hear that Steve took great care of you. We appreciate you recommending us and welcome to the Capo VW family!
"50k service." My service advisors Jeff & Fred are always helpful & friendly. Always a pleasure to work with them. Very helpful when issues come up or I have questions.
Business response:
Kenzie, Thank you for the 5-star review! We are so happy to hear that Jeff and Fred took great care of you. We appreciate you recommending us and welcome to the Capo VW family!
"Service" I was a walk-in for a routine service and was greeted immediately and on my way within minutes. The service was completed in the designated timeline. Everyone was very friendly and helpful in my visit.
Business response:
Thank you for the 5-star review! We're so happy to hear that Arlen took care of you and you enjoyed your time with us. We appreciate you recommending us and welcome to the Capo VW family!
"Everything as promised." Everything went as planned. From the first contact at service desk, Fred was courteous and helpful. Loaner car was nice, time to fix car was astoundingly fast. The video is a definite plus. Good job everybody.
Business response:
Dave, Thank you for the 5-star review! We are so happy to hear that Fred took great care of you and you enjoyed your loaner vehicle. We appreciate you recommending us and welcome to the Capo VW family!
"Attentive and not too salesy" Great experience overall. Did walk away but came back the same day only a few hours later to have our request met and we drove away with our lovely Atlas!
Business response:
Sandy, Thank you for the 5-star review and congrats on your new Atlas! We appreciate you recommending us and welcome to the Capo VW family!
Frequently asked questions about Capistrano Volkswagen
How is Capistrano Volkswagen rated?
Capistrano Volkswagen has a 4.9 star rating with 2,476 reviews.
When is Capistrano Volkswagen open?
Capistrano Volkswagen is open now. It will close at 8:00 p.m.