Capistrano Volkswagen

KWEX 

on DealerRater

5 years ago

"Always a great experience." I purchased my car here back in 2008 and I have returned for every service since. They are honest, and explain everything to me in easy to understand (but not condescending) language. I always feel safe when I leave my car there and I know they will do their best to provide service they would want themselves. Arlen is relatable and always is looking for the best way to help me out with my services and costs. All the employees are wonderful and will continue to return and recommend to my friends a... read more

mmkeitges 

on DealerRater

5 years ago

"Courteous, efficient and friendly." I called ahead to schedule my Golf sportswagon in for a recall repair and was given several date options that worked with my schedule. On service day I was treated with courtesy and efficiently. The work was completed timely and I even received a video of the technician performing the work on my vehicle. The car was washed and ready when I picked it up. 

DonnaN 

on DealerRater

5 years ago

"TDI purchase" Good people! From my initial call to the dealership speaking with chuck regarding a “coming soon” TDI, and our arrival later that day, being assisted by Nick and Curtis in Chuck’s absence — everyone went above and beyond to insure everything went smoothly with the purchase. 

Carrie Steele 

on DealerRater

5 years ago

"Prompt and Friendly Service " Jeff was great! He helped me right away and made sure I understood what was being done. I appreciate the video from Jonathan about my car, clear and thorough. Really pleasant experience. They even comped the paint sample I ordered! Thank you! 

JoeyCalifornia 

on DealerRater

5 years ago

"Arlen Mack" Had an issue with a CPO purchase. Right turn signal not working properly. Called salesman who was unable t help. Took th car in to Arlen problem solv d immediately to m satisfaction.; Arlen was great and the reason why I will bring car back for service. JM 

Tim B 

on DealerRater

5 years ago

"Excellent customer service. Excellent service work. " Experience was excellent. Customer service was friendly, knowledgeable and honest. Identified an issue I was unaware of, made a no-pressure service recommendation and walked me through my decision. Returned a clean and up-to-date care in a reasonable amount of time. 

karinscarpone 

on DealerRater

5 years ago

"Oil change" My overall service experience was good and service staff friendly and accommodating. Arriving around 7:15am, my oil was changed in a timely manner. I was informed that my alignment was slightly off and that it was corrected that no charge which I appreciated. I was told that they would wash my vehicle as well. When I went to my car, I noticed that the car was wet... perhaps rinsed, but definitely not washed. I decided to go back in and mention that my car was not washed and they said they would do it again. When... read more

WILLEMFV 

on DealerRater

5 years ago

"Great service" Great service. I needed a new tire and they matched an online quote and actually got it cheaper.Great communication during services. Easy to schedule as well. 

marsh195 

on DealerRater

5 years ago

"My first car! " I leased my first car at capo vw. Chuck Lilly, my sales representative, was super helpful the whole time! I had quite a few questions about getting a new car, and I was a little worried I wasn't going to be able to afford it. Chuck helped make a plan that worked for me and I ended up with the car of my dreams! Thank you, Chuck :)