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Capistrano Mazda
- Car Dealers
- San Juan Capistrano, CA
About this business
Smileage Guaranteed!®
Location details
32852 Valle Rd, San Juan Capistrano, CA, 92675, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Rick was very helpful and made the experience smooth and..." Rick was very helpful and made the experience smooth and enjoyable. His knowledge of the vehicles and causal personality made leasing this car a great experience.
Business response:
Thanks for sharing your thoughts about your experience with Rick here at Capistrano Mazda. We appreciate your business and hope to see you again soon! Kate
"Rick made the entire experience of leasing my new car a..." Rick made the entire experience of leasing my new car a real dream! He was so nice and made the entire process really simple and easy - thank you!!
Business response:
Thank you, Nataleeh, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Rick here at Capistrano Mazda. Congratulations on your new vehicle! Kate
"All staff and management are professional, knowledgeable..." All staff and management are professional, knowledgeable and easy to work with. The facility is great and they believe and practice excellent customer service both the sales team and service team.
Business response:
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Kate
"Excellent Service, I appreciated the details provided by..." Excellent Service, I appreciated the details provided by the service tech video on findings - it was the clearest and best summary I have ever received!
Business response:
Thank you, Cathy, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience here at Capistrano Mazda. Kate
"I had an easy and really great service experience. My..." I had an easy and really great service experience. My service advisor, Hugo Diaz, was very efficient and professionally friendly. He took notes of the issues that I asked to be checked and arranged a loaner car. My car was finished quicker than I expected.
Business response:
Thank you for your business and this review, Risa. We're happy to hear Hugo was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kate
"Thank you so much for being so quick and efficient...." Thank you so much for being so quick and efficient. Serviced my car and solved issues found Cyrena knocked it out of the park again
Business response:
Thank you for the kind words for Cyrena and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Kate
"Salesman Diego was Awesome, he was polite, accommodating..." Salesman Diego was Awesome, he was polite, accommodating and put up with my craziness. AJ Finance manager is wonderful too and was more than willing to work with me. I would totally recommend them
Business response:
Congratulations on your new vehicle! We are so glad that Diego and AJ had the opportunity to work with you, and that they could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Kate
"Cyrena was amazing! I blew a tire on the freeway and..." Cyrena was amazing! I blew a tire on the freeway and almost crashed my car. She took care of me when I was frazzled. She was caring, attentive, and helped me in a scary situation. She was professional, knowledgeable, and so easy going. I live in Los Angeles, but I will certainly come back down here to get my service moving forward. Mazda is lucky to have her on board! Thank you so much!!!!!
Business response:
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear you are okay and that Cyrena delivered such a great experience! Kate
"Hello I had great service from Diego.I had 3 visits to..." Hello I had great service from Diego. I had 3 visits to your dealership . I purchased on a day Diego was off and his partner Marcin assisted. Marcin was helpful but before I left your lot I noticed scratches on my brand new car . Marcin confirmed I can get a free buff on my car following weekend , he would call me next day . That call never came , I called got his VM , once again he did not return my call. Diego checked in with me , I explained what Marcin promised ... read more
Business response:
Lory, thank you so much for taking the time to leave us this feedback!. I will share your comments with the service team. We look forward to having you as one of our valued customers for many years to come. Kate
Frequently asked questions about Capistrano Mazda
How is Capistrano Mazda rated?
Capistrano Mazda has a 4.9 star rating with 2,531 reviews.
When is Capistrano Mazda open?
Capistrano Mazda is open now. It will close at 8:00 p.m.