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Capistrano Mazda
- Car Dealers
- San Juan Capistrano, CA
About this business
Smileage Guaranteed!®
Location details
32852 Valle Rd, San Juan Capistrano, CA, 92675, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"We had the best experience with Forouz and AJ in the..." We had the best experience with Forouz and AJ in the financial department. We live over an hour away and were able to work out the deal online before driving in. Once there, the customer service we received was beyond exceptional! They made us feel like family. We love our new CX5 GT and we’re so happy we found this dealership as we had been looking for a while and weren’t happy with the deals we were offered. Definitely ask for Forouz. She made the entire experience ... read more
"Bought a new Mazda 6 as a first time car buyer, and would..." Bought a new Mazda 6 as a first time car buyer, and would definitely recommend. Rick went above and beyond, and what I expected to be a stressful purchase instead was painless and smooth. I was already a fan of Mazda, but even happier to be a Mazda driver!
Business response:
It's fantastic to hear that Rick provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Congratulations on your new Mazda 6! Thanks for choosing Capistrano Mazda! Kate
"Easy experience with leasing my 2021 CX9. All..." Easy experience with leasing my 2021 CX9. All negotiations done via email over 2 days. Was lucky enough to get the exact trim and color I wanted. Walked into dealership 2 days after negotiating final price, signed papers and drove away with the car. Simple. Jerry and Diego at the dealership were stellar in helping me and making the experience enjoyable.
Business response:
Thank you, Rah, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jerry and Diego and we look forward to working with you again. Congratulations on your new vehicle! Kate
"Place is top notch. Customer service is great. You feel..." Place is top notch. Customer service is great. You feel welcome as you step in. Amongst my long experience buying/leasing cars in several countries, Rick Katz was the best ever ! So caring, patient, friendly, not pushy at all, knowledgeable. He came back for 3 hours although he was off that day, took all the time to go through my son’s new car, and it was almost 9pm (office closed at 8pm). Very much appreciated. I wish all car dealers and salesperson could be like ... read more
Business response:
Thanks for your feedback on your recent visit to Capistrano Mazda. I'm glad to hear that Rick was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Kate
"The buying experience was excellent. Whitney was a charm...." The buying experience was excellent. Whitney was a charm. The financing process was straight forward and easy to understand. The staff was very accommodating. There was no pressure for upsell. Everything was presented to me, Available services, extended warranty, etc.
Business response:
Thank you for choosing Capistrano Mazda, your feedback and rating mean a lot to us. We're glad Whitney was able to help, and we hope to see you again! Kate
"We purchased a 2021 Mazda CX-5 and are extremely happy..." We purchased a 2021 Mazda CX-5 and are extremely happy with the service. Rick Katz was excellent with his service, and very knowledgable. I also did not feel pressured at all while at the dealership and felt at ease while exploring my options. AJ in the finance department was also very helpful and helped us explore different loan options in a matter of minutes. Overall, we are very happy with our experience and would recommend this dealership to everyone.
Business response:
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new 2021 Mazda CX-5! AJ, Rick and the Capistrano Mazda team are glad to have you as a customer. Kate
"Capistrano Mazda is the best! I’ve been with this dealer..." Capistrano Mazda is the best! I’ve been with this dealer for over 5 years now leased 2 cars and now on my 3rd. Professional staffs and smooth transaction as always. Otto even went over and beyond assisting me with the upgrade of my CX-5, he stayed past beyond his working hours to assist and set up the app with me. Great experience!
Business response:
Thank you, we are very happy to hear that Otto and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate
"I had the best experience at Capistrano Mazda thanks to..." I had the best experience at Capistrano Mazda thanks to Whitney Bowens. She was friendly, easy to work with, no pressure, and provided great customer service from my first phone call until we drove away in our new car. She found us the right color, the best deal (No other dealer could beat it), and processed everything quickly. Seriously, I have bought several cars from dealers and have spent hours with the process. No lie, I think that I was out the door in 30 min... read more
Business response:
Thank you, it's great to hear that Whitney and AJ delivered such an outstanding experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you again for choosing Capistrano Mazda! Kate
"Overall it was a great experience. Otto from the sales..." Overall it was a great experience. Otto from the sales department was the deciding factor in buying from this dealership. He was quick to respond and willing to help out in anything I needed. If customer service stays the same or better, this will be my dealership for future Mazda purchases.
Business response:
Thank you for sharing your experience with us! We're happy to hear that Otto provided you with such excellent customer service, and we hope you enjoy your new vehicle. We truly appreciate your feedback! Kate
Frequently asked questions about Capistrano Mazda
How is Capistrano Mazda rated?
Capistrano Mazda has a 4.9 star rating with 2,531 reviews.
When is Capistrano Mazda open?
Capistrano Mazda is open now. It will close at 8:00 p.m.