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Bob Bell Chevrolet
- Automotive
- Baltimore, MD
About this business
Location details
1 Kane St, Baltimore, Baltimore, MD, 21224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Disappointing I went to Bob Bell to test drive a variety of used cars. Their stock, I was told, was limited. I was shown a limited few. I was very interested in Prius. They had a Prius tucked behind some cars but I could not test it. Not told why. The Manager there, apparently, prefers Subaru cause he had a beautiful one parked right next to the store. I wanted to test drive a Subaru to but that one was not available either ;)
Business response:
Hi Nancy, thank you for bringing your concerns to my attention. We always want our customers to feel satisfied with their visit to our dealership and I'm sorry to learn that this was not your experience. I hate to think that we have lost a valued Bob Bell customer. If you would like to continue the conversation please contact us. - Bob Bell Chevrolet
Never Again I will never go back to this place once my car is paid off. Customer service sucks and they really don’t care about you. All they are interested in is making a sale. I am a firm believer that you be honest and open with your customer even if it’s less than satisfactory news and you will forever have a customer. Customer service goes a long way. You build rapport with your clients. That’s how you keep a customer and that did not happen in this case.
Business response:
Candy, it is disappointing to hear of your experience with our team. If you'd be willing though, our General Manager George Cuff would love to talk directly with you and rectify these issues. You can contact George at (443) 407-1778. We hope to hear from you soon.
D.T. From Baltimore So the person who checked me in (Jamie Christopher) comes to me asking what all services I need. Once I tell her I needed more than just the oil change she then proceeds to get real dismissive which lead me to believe that she wasn’t trying to do anything outside of just the change. Once I explained to her about one of my turn signals she then started discussing the cost and mediocre check that will be done in an attempt to deter me from getting the service done. It was at that point I determined that it’... read more
Business response:
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (443) 407-1760 to discuss your concerns, as your satisfaction is of utmost importance to us.
Check your tires before you leave. A little oil change and tire rotation almost turned into a bad accident. After leaving the dealer i heard a little noise coming from the front drivers side. As soon as i had an opportunity i pulled over and every bolt on the front tire was loose. I was able to get the lug wrench from the trunk and tighten just enough to get back to the dealer. I was lucky i pulled over in time avoiding a disaster and a nice lawsuit if something worse happened. I know this is not everyone, but they need a qu... read more
Business response:
Thanks for your honest feedback. If you would like to discuss this further, don't hesitate to give us a call or stop by. We are always happy to help.
Dusty Very rude. Will not deal on cars. Will not talk or call back.
Business response:
Dusty, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to our General Manager, at (443) 407-1778 when you have a chance. Thank you, and we look forward to hearing from you.
unacceptable time frame I have had my vehicle serviced there for several years and on my last visit on 05/01/2014 I was asked if my vehicle had been in an accident. I told the service consultant that the only accident I had been in was three years ago. I was then told the service complaint I had for my vehicle was because of a defect/ malfunction of a seal that was replaced from my accident. My accident was in 2011 and I have had my vehicle serviced many times since then and no one found the problem until now. That is unacce... read more
Great cars, bad customer service I called a few days in advance inquiring about the vehicle i was interested in purchasing. Sales associate seemed to know little about the vehicle and it's features despite having two days to research and access to google. The process took way too long. I came with check in hand and there was only one person in the entire establishment who could process it and of course his time was in high demand. I was told by a manager that "he has three things in front of him" and no time to assist me. Cu... read more
Frequently asked questions about Bob Bell Chevrolet
How is Bob Bell Chevrolet rated?
Bob Bell Chevrolet has a 4.3 star rating with 3,327 reviews.
When is Bob Bell Chevrolet open?
Bob Bell Chevrolet is open now. It will close at 9:00 p.m.