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Bob Bell Chevrolet
- Automotive
- Baltimore, MD
About this business
Location details
1 Kane St, Baltimore, Baltimore, MD, 21224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Trying to rob me! Took my car in because the engine light came on and service traction light. After keeping my car for three days they called me and said I needed a new motor which I heard them tell to other customers on the phone while I was there right be Christmas. I have never missed a oil chain or service and I purchased car from them. Took my car back they even left the oil cap off in hopes of doing more damage to my car . I took it somewhere else and was told the connection problem was my key electrical because I had ... read more
90000 mile service Tony the manager was great in the end will return because Tony try’s really hard to meet the customers needs. Be careful about getting a rental car mine had fleas/mites.
Business response:
Hello Constance, thank you for your review. We hope that you'll reach out again in the future should you require anything further. Have a great day! - Bob Bell Chevrolet
Malibu Had a recall on my car when I called and scheduled they said would not be necessary but maybe 3 hours. Only took 1 1/2
Business response:
Hello Karen, we appreciate you taking the time to share your recent experience at our dealership and are glad to hear you are happy with the result. Have a great day! - Bob Bell Chevrolet
Chev Sonic I went to the dealership on a Saturday and length of the service was terrible. It was crowd and I was there about three half hours . they need to have more staff available on Saturday to work.
Business response:
Hello Yvette, thank you very much for taking the time to reach out and share your feedback with us. We're sorry to hear that the service experience on your vehicle has not met your expectations. We would like to take this opportunity to apologize for any inconvenience and assure you that we take all feedback as an opportunity to tailor our service offerings. Should you wish to continue the conversation, please don't hesitate to contact us. Thank you. - Bob Bell Chevrolet
Disappointing I went to Bob Bell to test drive a variety of used cars. Their stock, I was told, was limited. I was shown a limited few. I was very interested in Prius. They had a Prius tucked behind some cars but I could not test it. Not told why. The Manager there, apparently, prefers Subaru cause he had a beautiful one parked right next to the store. I wanted to test drive a Subaru to but that one was not available either ;)
Business response:
Hi Nancy, thank you for bringing your concerns to my attention. We always want our customers to feel satisfied with their visit to our dealership and I'm sorry to learn that this was not your experience. I hate to think that we have lost a valued Bob Bell customer. If you would like to continue the conversation please contact us. - Bob Bell Chevrolet
Never Again I will never go back to this place once my car is paid off. Customer service sucks and they really don’t care about you. All they are interested in is making a sale. I am a firm believer that you be honest and open with your customer even if it’s less than satisfactory news and you will forever have a customer. Customer service goes a long way. You build rapport with your clients. That’s how you keep a customer and that did not happen in this case.
Business response:
Candy, it is disappointing to hear of your experience with our team. If you'd be willing though, our General Manager George Cuff would love to talk directly with you and rectify these issues. You can contact George at (443) 407-1778. We hope to hear from you soon.
D.T. From Baltimore So the person who checked me in (Jamie Christopher) comes to me asking what all services I need. Once I tell her I needed more than just the oil change she then proceeds to get real dismissive which lead me to believe that she wasn’t trying to do anything outside of just the change. Once I explained to her about one of my turn signals she then started discussing the cost and mediocre check that will be done in an attempt to deter me from getting the service done. It was at that point I determined that it’... read more
Business response:
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (443) 407-1760 to discuss your concerns, as your satisfaction is of utmost importance to us.
Check your tires before you leave. A little oil change and tire rotation almost turned into a bad accident. After leaving the dealer i heard a little noise coming from the front drivers side. As soon as i had an opportunity i pulled over and every bolt on the front tire was loose. I was able to get the lug wrench from the trunk and tighten just enough to get back to the dealer. I was lucky i pulled over in time avoiding a disaster and a nice lawsuit if something worse happened. I know this is not everyone, but they need a qu... read more
Business response:
Thanks for your honest feedback. If you would like to discuss this further, don't hesitate to give us a call or stop by. We are always happy to help.
Dusty Very rude. Will not deal on cars. Will not talk or call back.
Business response:
Dusty, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to our General Manager, at (443) 407-1778 when you have a chance. Thank you, and we look forward to hearing from you.
Frequently asked questions about Bob Bell Chevrolet
How is Bob Bell Chevrolet rated?
Bob Bell Chevrolet has a 4.3 star rating with 3,378 reviews.
When is Bob Bell Chevrolet open?
Bob Bell Chevrolet is open now. It will close at 9:00 p.m.