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Bob Bell Chevrolet
- Automotive
- Baltimore, MD
About this business
Location details
1 Kane St, Baltimore, Baltimore, MD, 21224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I am not one to usually lambast a business, but Bob Bell I am not one to usually lambast a business, but Bob Bell Chevrolet of Baltimore doesn't care about its return customers. I needed a truck which they have, but they lied, saying it was sold "two hours ago!" The truck was still there the following day. So I had a friend called to see if it was still available. They tell my friend that the car is still available and parked right out front. So we call back, and they then tell us the Sales Manager is personally purchasing t... read more
Price Gouging I heard a noise from the engine. I scheduled service and went there and was told that a spark plug came loose damaging the ignition coil. I paid $160 to get this looked at. I was told my $160 would not apply to the repair. I was told $1000 to replace all spark plugs and ignition coil. I purchased the parts myself for $220 and my brother replaced the parts in less than 30 min. Simple repair. Also the old ignition coil and 3 of the spark plugs were not bad. Why are you charging so much for something that would be... read more
DON'T GO HERE!!😡 Zero stars..I was told I was buying a free tires for life warranty almost 2yrs ago..now I need tires and Nobody knows anything about this warranty..I'll never buy from or deal with them again.. DON'T GO HERE!!! 😡😡😡
Business response:
Hello Jessie, Bob Bell Chevrolet of Baltimore appreciates you taking the time to share this important feedback with us. We always want our customers to be satisfied with our service department, and we are sorry to learn that this has not been your experience. If you would like to continue this conversation, please contact us at your earliest convenience.
The Service Center is HORRIBLE!!! ZERO stars!!! This may very well be the LEAST COMPETENT service center in the country! My car failed the emissions test because the engine light was on. I had to take it back two more times after it was supposedly repaired!!! The engine light came on AGAIN within two weeks of it’s so called repair…. AVOID LIKE THE PLAGUE!!!
mislead Waited 14 months for my car to come in. The entire time I thought the price was going to be the same as MSPR. Discussed with the salesman several times and was assured the price wouldn't change. The day I was to pick the car up they added 5K to the MSRP. Will never buy another vehicle from Bob Bell again!!
Annual service check up I think the customer service is races against certain types of people and the maintenance people say they do serve a Sonia cars in they do not completed I had proof. They also offered me a rental car and I spent half the morning waiting for the rental car I could have caught a bus home were used to shuttle service. Customer service lie to me and said we are working on getting you a rental car when I go to pick the rental car up the plaything no one called us. I then had to spend the whole day home bec... read more
Horrible customer service Horrible customer service. I went to the dealership because I figured they would be able to help easier. The first person I saw was rude, expected me to know how to drop off my car. The cashier said I had a 2 year warranty on service, yet their paperwork only says 1 year, and when asked about it, I guess I was supposed to know this.
Douglas I was bullied basically by the sales finance manager into buying an extended warranty and extras I didn’t need or want. This put me upside down in a loan. I will not come back again. Which is a shame. Everyone and everything else is great.
Horrible servicing I have had multiple bad experiences with this company both in buying and in servicing my vehicle. I would never recommend them to anyone. My first oil change was free so I went in with an appt time and sat there for 4hrs waiting for my vehicle to be all for an oil change. My second service I went in for a recall and a tore sensor that was reading my one tire was low but wasnt. I waited for three hrs before someone finally came to me and said I needed a brand new tire which was strange since again none of m... read more
Frequently asked questions about Bob Bell Chevrolet
How is Bob Bell Chevrolet rated?
Bob Bell Chevrolet has a 4.3 star rating with 3,378 reviews.
When is Bob Bell Chevrolet open?
Bob Bell Chevrolet is open now. It will close at 9:00 p.m.