This profile has been claimed by the business owner or representative.
Bob Bell Chevrolet
- Automotive
- Baltimore, MD
About this business
Location details
1 Kane St, Baltimore, Baltimore, MD, 21224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
D.T. From Baltimore So the person who checked me in (Jamie Christopher) comes to me asking what all services I need. Once I tell her I needed more than just the oil change she then proceeds to get real dismissive which lead me to believe that she wasn’t trying to do anything outside of just the change. Once I explained to her about one of my turn signals she then started discussing the cost and mediocre check that will be done in an attempt to deter me from getting the service done. It was at that point I determined that it’... read more
Business response:
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (443) 407-1760 to discuss your concerns, as your satisfaction is of utmost importance to us.
Check your tires before you leave. A little oil change and tire rotation almost turned into a bad accident. After leaving the dealer i heard a little noise coming from the front drivers side. As soon as i had an opportunity i pulled over and every bolt on the front tire was loose. I was able to get the lug wrench from the trunk and tighten just enough to get back to the dealer. I was lucky i pulled over in time avoiding a disaster and a nice lawsuit if something worse happened. I know this is not everyone, but they need a qu... read more
Business response:
Thanks for your honest feedback. If you would like to discuss this further, don't hesitate to give us a call or stop by. We are always happy to help.
Dusty Very rude. Will not deal on cars. Will not talk or call back.
Business response:
Dusty, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to our General Manager, at (443) 407-1778 when you have a chance. Thank you, and we look forward to hearing from you.
unacceptable time frame I have had my vehicle serviced there for several years and on my last visit on 05/01/2014 I was asked if my vehicle had been in an accident. I told the service consultant that the only accident I had been in was three years ago. I was then told the service complaint I had for my vehicle was because of a defect/ malfunction of a seal that was replaced from my accident. My accident was in 2011 and I have had my vehicle serviced many times since then and no one found the problem until now. That is unacce... read more
Great cars, bad customer service I called a few days in advance inquiring about the vehicle i was interested in purchasing. Sales associate seemed to know little about the vehicle and it's features despite having two days to research and access to google. The process took way too long. I came with check in hand and there was only one person in the entire establishment who could process it and of course his time was in high demand. I was told by a manager that "he has three things in front of him" and no time to assist me. Cu... read more
Frequently asked questions about Bob Bell Chevrolet
How is Bob Bell Chevrolet rated?
Bob Bell Chevrolet has a 4.3 star rating with 3,417 reviews.
When is Bob Bell Chevrolet open?
Bob Bell Chevrolet is closed now. It will open tomorrow at 9:00 a.m.