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Bob Bell Chevrolet
- Automotive
- Baltimore, MD
About this business
Location details
1 Kane St, Baltimore, Baltimore, MD, 21224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Customer service was excellent! Customer service was excellent!! I always get my car serviced here. I wouldn’t take no where else.
Business response:
Thank you for your review. We really appreciate it. We are delighted to hear that you had a great experience in our service dept. Best, Heather
Cheap finish I bought a 2022 Chevy colorao in October of 2022. 10 months later I noticed the clear coat pelling and I took it to them and they said it looked like acid was put on the paint. After checking I found it was from dragon fly eggs being laid on the paint. Does not seem quite right that the paint doesn’t hold up to bug eggs.they told me it was not covered by my warranty. Think twice before buying a Chevrolet 10 months and it is not covered by warranty
Business response:
Hello Stephen, I want to assure you that we take your concerns seriously at Bob Bell Chevrolet of Baltimore. We continuously strive to provide our customers with excellent service, and I am sorry to learn that was not your experience. Please contact me at your earliest convenience to discuss your concerns further, as your satisfaction is of utmost importance to us. - George Cuff
Syed H. Alam I took my car to Bob Bell Kane Street, It took them four months to figure that it needs power module replaced. Once I was handed over vehicle, driver side window panel was not closed, Stick was not adjusted, tire monitors were some how not work and oil stains inside vehicle. Within a month I was told my starter was mala functioning, another $1800, now withing week of that, check engine sign is own with oil pump pressure sign. They fix one thing and I see three more problems
Dishonesty I am not one to usually lambast a business, but Bob Bell Chevrolet of Baltimore doesn't care about its return customers. I needed a truck which they have, but they lied, saying it was sold "two hours ago!" The truck was still there the following day. So I had a friend called to see if it was still available. They tell my friend that the car is still available and parked right out front. So we call back, and they then tell us the Sales Manager is personally purchasing the truck for himself. Then they made an appoin... read more
Lack of Integrity I am not one to usually lambast a business, but Bob Bell Chevrolet of Baltimore doesn't care about its return customers. I needed a truck which they have, but they lied, saying it was sold "two hours ago!" The truck was still there the following day. So I had a friend called to see if it was still available. They tell my friend that the car is still available and parked right out front. So we call back, and they then tell us the Sales Manager is personally purchasing the truck for himself. Then they made an... read more
I am not one to usually lambast a business, but Bob Bell I am not one to usually lambast a business, but Bob Bell Chevrolet of Baltimore doesn't care about its return customers. I needed a truck which they have, but they lied, saying it was sold "two hours ago!" The truck was still there the following day. So I had a friend called to see if it was still available. They tell my friend that the car is still available and parked right out front. So we call back, and they then tell us the Sales Manager is personally purchasing t... read more
Price Gouging I heard a noise from the engine. I scheduled service and went there and was told that a spark plug came loose damaging the ignition coil. I paid $160 to get this looked at. I was told my $160 would not apply to the repair. I was told $1000 to replace all spark plugs and ignition coil. I purchased the parts myself for $220 and my brother replaced the parts in less than 30 min. Simple repair. Also the old ignition coil and 3 of the spark plugs were not bad. Why are you charging so much for something that would be... read more
DON'T GO HERE!!😡 Zero stars..I was told I was buying a free tires for life warranty almost 2yrs ago..now I need tires and Nobody knows anything about this warranty..I'll never buy from or deal with them again.. DON'T GO HERE!!! 😡😡😡
Business response:
Hello Jessie, Bob Bell Chevrolet of Baltimore appreciates you taking the time to share this important feedback with us. We always want our customers to be satisfied with our service department, and we are sorry to learn that this has not been your experience. If you would like to continue this conversation, please contact us at your earliest convenience.
The Service Center is HORRIBLE!!! ZERO stars!!! This may very well be the LEAST COMPETENT service center in the country! My car failed the emissions test because the engine light was on. I had to take it back two more times after it was supposedly repaired!!! The engine light came on AGAIN within two weeks of it’s so called repair…. AVOID LIKE THE PLAGUE!!!
Frequently asked questions about Bob Bell Chevrolet
How is Bob Bell Chevrolet rated?
Bob Bell Chevrolet has a 4.3 star rating with 3,327 reviews.
When is Bob Bell Chevrolet open?
Bob Bell Chevrolet is open now. It will close at 9:00 p.m.