This profile has been claimed by the business owner or representative.
Findlay Volkswagen Henderson
- Car Dealers
- Henderson, NV
About this business
Location details
983 Auto Show Dr, Henderson, NV, 89014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Awesome! The sales staff was great! They really went above and beyond! This dealership is top-notch, I will definitely do my business with them, aside from another local VW dealership that doesn't seem to care at all about their customers!
I've bought and serviced 4 Volkswgen's over the past 6 years at Findlay Volkswagen and have had only GREAT experiences. I always feel like I'm being treated fairly and all the service work is done on time, every time. They are simply the classiest dealer in town!
This is the first time I bought a car without the salesman trying to sell me a car by being shady. I never thought buying a car would be be painless--Thanks Chris We went in late evening and the price given at the sit down was the TMV for the car which was shocking most dealers try to start maybe 500 below MSRP and wok from there.
Great personality, friendly people. They made me feel confortable as a female buying her first car. The price of my Jetta seemed fair.
I have have bought 2 vehicles from this dealer and both times it was outstanding.have been for service also and each time they took care of the problem and fixed it right the first time
They don't even deserve a star took my jetta for an output speed shaft sensor they replaced it and now the car won't even go into gear and their escape goat was you needa new Transmission they will not stand behind their work put the inexperienced tech on it and want me to pay for a transmission they literally told me take your car. Asked them how ? In a Tow truck, worst customer service and will not accept their mistakes
Business response:
Thank you for sharing your feedback. We genuinely regret that this situation has been so frustrating for you. To clarify what happened: after diagnosing the original output speed sensor fault, we followed Volkswagen’s recommendation (via VTA) to replace the entire transmission. Your son, who works in another service department, suggested sourcing just the sensor separately instead. We explained the risks but agreed to proceed at his request. After removing the valve body and replacing the sensor, a new fault—incorrect gear r... read more
Don’t even know where to begin my son’s Jetta TDI was totaled. So I found one with some issues after I purchased took it straight to dealership to have timing belt replaced. Then I had a REGEN issue and they said it’s thermostat, After replacing the thermostat which takes 3 hours took back to be told needed NOX catalyst replaced 400 miles after picking up car Turbo granades replace Turbo to have Nox catalyst issue again they replace it under warranty. To come back to be told thermostat is bad again so this will be 3 in a yea... read more
Business response:
Thank you for taking the time to share such a detailed review. We truly regret to hear about the frustration and disappointment you’ve experienced, especially after many years as a loyal customer and owner of multiple TDIs. It sounds like your experience involved several complex repairs and overlapping issues, which understandably led to frustration — especially when compounded by the unfortunate timing of our computer system outage. We apologize for the inconvenience that caused and for any miscommunication along the way. R... read more
I reached out to Findlay VW because my wife and I just had a baby and was taking Ubers back and forth places as my car was totaled and I needed a car to get back and forth to work as well as something I can make sure is safer and sanitized for our new arrival. I needed a third row suv to fit 3 ( car seats) as well as have room for my older kids and my wife. Findlay VW always had good reviews so I reached out to Zach Hentzell and also the sales manager John McKibbin to see if I could get approved for a car that I picked out. ... read more
Business response:
Sharing this response here as well due to your review being shared on mutual sites: First, thank you for taking the time to share your experience. We deeply understand how important reliable transportation is for your growing family, especially during such a critical time with a newborn. Your situation deserves care and urgency, and we're truly sorry for the stress and inconvenience you've experienced. We want to clarify that reaching out to the bank and verifying your information was a necessary part of the financing proces... read more
I TOOK MY CAR TO FINDLAY VOLKSWAGON. , THEY'RE WAS A SMALL TICK IN THE MOTOR., I ALSO HAD 3/4 TANK OF GAS., THEY CALLED TO TELL ME I NEEDED A NEW MOTOR FOR WHICH I HAD TO PAY $10,000., WENT TO RETRIEVE CAR., THE GAS LIGHT WAS ON, THEY DROVE MY CAR TOO MUCH IT RUINED MY MOTOR. THEN I GET A RESPONSE TO MY FIRST REVIEW AND THEY'RE TRYING TO TELL ME HOW MUCH GAS I PUT IN MY OWN CAR!! SAYING IT WAS LESS THAN A 1/4 TANK. LIARS!!. THEY OUT AND OUT RUINED MY MOTOR!! OFFERING TO REPLACE IT FOR ME IN THE AMOUNT OF $10,000.
Frequently asked questions about Findlay Volkswagen Henderson
How is Findlay Volkswagen Henderson rated?
Findlay Volkswagen Henderson has a 4.5 star rating with 2,580 reviews.
When is Findlay Volkswagen Henderson open?
Findlay Volkswagen Henderson is closed now. It will open tomorrow at 7:00 a.m.