Findlay Volkswagen Henderson

Angelkmom 

on DealerRater

a year ago

I have purchased two cars from this company and wanted to provide an update on my post-purchase experience. In July, I bought a 2022 Arteon from this dealership, and although the sales representative is no longer there, the finance/sales manager remains. Recently, I discovered that some of my finance paperwork, detailing the breakdown of my trade and the costs on my loan, was missing. Unfortunately, my credit union's disrespectful behavior and poor communication worsened the situation. Post-purchase, I learned that the Arteo... read more

bridgetniles785 

on DealerRater

4 years ago

There service people dont know what there doing.i had my car talen to them so they could do a diagnosis test.they told me that i need a new tranmission.and a bunch of other crap.so basically 10 grand in work.... Well come to find out my car was low on tranmission fluid.....and guess what my car runs and didnt need a new tranmission. Thanks volkswagen you truly like to try and rip people off. 

tking81 

on DealerRater

5 years ago

Multiple trips to the service department because they can't fix things right the first time. When talking to the service manager he makes empty promises. Service advisers make up maintenance that you need even though it was just done. 

Max 

on DealerRater

5 years ago

Unsatsifactory Service Department The service department at Findlay Volkswagen in Henderson is questionable. Took my car in for routine service and came out with a couple thousand dollar bill. I feel that the service department was misleading on the needed repairs and had me over a barrel since my car was disassembled in the service department with no other option but to fix it. After this horrendous experience I am hesitant to deal with any of the Findlay auto dealerships (service or purchase). 

Victor216 

on DealerRater

7 years ago

Misrepresented the facts about the used car I purchased a used vehicle that I was told had no accidents, well 2 months later I went to Car Max to trade the SUV for a car since the SUV was horrible in gas mileage. Well, I was so shocked went they came back with the vehicle history, vehicle had been in an accident before, they show me the print out and the parts that were replaced on that vehicle accident. At the dealer I was told and given a Carfax report not showing any history of accidents. Further, I was told that my vehic... read more

teddybear 

on DealerRater

19 years ago

Where do I begin? They ruined my car while I was signing the papers. They made a mess of my spotless car when I brought it in for service and never made an attempt to clean the interior. They have a bad attitude and they treat me like dirt for no good reason. My experience with this dealer has been very bad overall. I'm not impressed in the least and my next VW will be from outside Las Vegas. I'd rather give my money to someone that appreciates it and respects their customers. Jerks. 

FreeTint 

on DealerRater

19 years ago

They have done nothing but mess up my car from day one. They have crappy attitude and they don't even know how to fix a Volkswagen properly. I'm really disappointed with their Sales and Service. Findlay Volkswagen in Handerson Nevada is very shady and inept. 

vegasbaby 

on DealerRater

20 years ago

You know, when a dealership like this one can be considered the best in a city of almost 2 million people there is something seriously wrong. They're not as bad as their friends on the West Side of Las Vegas, Desert Volkswagen, but they're definately close. I don't know if they just want to be slightly nicer than Desert, or if the culture of volkswagen in Las Vegas allows for this junk. In my experiences at Findlay I have yet to come across a positive or even pleasant person. The facility is nice, but the people make it h... read more