Electronic Merchant Systems

Name: Electronic Merchant Systems
Address: 250 W Huron Rd, Suite 400, Cleveland, OH, 44113, US
Telephone: (800) 615-1330
Price range: $$
Rating: 4.9

4.9

★★

1238 reviews

|Finance|Cleveland, OH 44113 United States

250 W Huron Rd, Suite 400, Cleveland, OH 44113 United States

(800) 615-1330

https://www.emscorporate.com/

Financial Services

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Providing support for small business. http://plusbyems.com/ GENERAL INFORMATION For more on Electronic Merchant Systems, visit our corporate site at http://www.emscorporate.com/ To find out more about our industry-leading mobile solution, go to http://plusbyems.com/ Comment Moderation Policy: Electronic Merchant Systems facilitates conversations for our customers and community about our products and our customers over social media. Our goal is to provide substantive commentary and important information for our customers. We welcome thoughtful discussion and insights into how to start, run and grow a business. When comments become harmful and the discussion deteriorates we will remove the off

4.9

★★

1,238 reviews

5★1,117

4★103

3★18

2★0

1★0

Reviews(203)

Google Reviews(1035)

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Margery on BBB

★★

3 years ago

As always, courteous and intelligent service. They are available and very professional as well as cost-effective.

Business Response:

Thank you for your kind words and for giving the team a high five for what they do. We want to earn your business each and every time and to this end we are constantly looking for better ways to serve you.

Christopher H on BBB

★★

3 years ago

Very cautious with making changes which is great when dealing with merchant processing.

Business Response:

Thank you for your valued business. We value the trust and confidence you place in us and look forward to working with you again soon! We sincerely thank you for your review!

Susanne A on BBB

★★

3 years ago

The customer support team was very informative and helpful. I had a follow-up call which was quickly solved

Business Response:

Getting reviews like yours ranks among our favorite things! Thank you for your kind words and for giving our customer service team a high five for all that they do.

Sandra S on BBB

★★

3 years ago

Had a small problem, easy to contact, resolved. THANKS very happy

Business Response:

Thank you for the great review! We’re so happy you had a positive experience with our customer care team.

Randy P on BBB

★★

3 years ago

Took forever to get to a real person. That part is not fun. But when I finally got a real person, the problem was solved. And that’s what counts. Thank you

Business Response:

Thank you for providing honest feedback. Knowing where we are missing the mark helps us tackle our weaknesses as we strive to be better every single day. We really appreciate that you left us a review … thank you!

Edilene S on BBB

★★

3 years ago

hello! Yesterday I made a call to get help reinstalling my credit card machine and the gentlemen ho helped me was so kind, patient and efficient. And my problem was resolved and also every time I call I am satisfied with the help I get.

Business Response:

Thanks for taking the time to write this great review! This made our day here at Electronic Merchant Systems. We take great pride in providing superior customer service to our clients.

Dianne C on BBB

★★

3 years ago

Great service!! I'm glad that we changed to EMS!!

Business Response:

Thank you for taking the time out of your busy schedule to share your opinion with other community members! We are so grateful for your review!

Steve on BBB

★★

3 years ago

My business rep (Mark) has been outstanding, and the online report systems have served our needs completely. All phone calls for questions have been answered immediately without hold.

Business Response:

Thank you for your kind words and for giving Mark and the team a high five for the level of service they provided. We want to earn your business each and every time and to this end we are constantly looking for better ways to serve you.

Marla Nilges C on BBB

★★

3 years ago

The person answering the phone was able to resolve the problem and handled it in a courteous manner. Appreciate that I was not transferred to another person where I would have needed to explain the problem again.

Business Response:

Thank you for taking the time to let us know how we are doing. Our customer care team is available 24/7, so if you have any issues please don't hesitate to call. We are ever so grateful for your review!