Electronic Merchant Systems

Name: Electronic Merchant Systems
Address: 250 W Huron Rd, Suite 400, Cleveland, OH, 44113, US
Telephone: (800) 615-1330
Price range: $$
Rating: 4.9

4.9

★★

1222 reviews

|Finance|Cleveland, OH 44113 United States

250 W Huron Rd, Suite 400, Cleveland, OH 44113 United States

(800) 615-1330

https://www.emscorporate.com/

Financial Services

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Providing support for small business. http://plusbyems.com/ GENERAL INFORMATION For more on Electronic Merchant Systems, visit our corporate site at http://www.emscorporate.com/ To find out more about our industry-leading mobile solution, go to http://plusbyems.com/ Comment Moderation Policy: Electronic Merchant Systems facilitates conversations for our customers and community about our products and our customers over social media. Our goal is to provide substantive commentary and important information for our customers. We welcome thoughtful discussion and insights into how to start, run and grow a business. When comments become harmful and the discussion deteriorates we will remove the off

4.9

★★

1,222 reviews

5★1,101

4★103

3★18

2★0

1★0

Reviews(201)

Google Reviews(1021)

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Stacy B on BBB

★★

a year ago

Switching to EMS service was a wonderful experience. Joanna made the details clear, the changeover was seamless and we are saving at least 1 5% in processesing fees. Thanks!!!!

Business Response:

Thank you for your kind words and for giving Joanne a high five for her customer service. We want to earn your business each and every time and to this end we are constantly looking for better ways to serve you.

DF P on BBB

★★

a year ago

EMS was responsive and immediately helped with our problem. We continue to be very satisfied with the service of EMS

Business Response:

Thank you so much for your positive feedback and for taking the time to post this review. It's our customers that allow us to constantly improve the way we do business, one of which we're really proud of, the quick response time you've been experiencing. I'm so glad you're happy with your recent interaction with our customer care team.

Hithem J on BBB

★★

a year ago

Awesome service. Always available to troubleshoot. Angie is great. Give her a raise

Business Response:

Getting reviews like yours ranks among our favorite things! Thank you for your kind words and for giving Angie a high five for her exemplary level of service. We want to earn your business each and every time and to this end we are constantly looking for better ways to serve you.

David F on BBB

★★

a year ago

I have always like doing business with EMS. Their rates are much better than the last service we used. On Saturday, our pin pad died. We called and a very nice young man walked us through steps in trying to revive the thing. It was dead. He said he would have one shipped and we would get it on Tuesday. He had given us explicit instructions on how to use the terminal to take cards and how to reverse that when the new pad arrived. Within an hour of the new pin pad arriving, he called to see if it had gotten there and if we needed any help setting it up! Great service.

Pamela F on BBB

★★

a year ago

Quick and extremely helpful service. I highly recommend Electronic Merchant Systems.

Business Response:

Thank you for your valued business. We value the trust and confidence you place in us and look forward to working with you again soon! We sincerely thank you for your review!

Michelle L. review for Electronic Merchant Systems

Michelle L. on Abente

★★

a year ago

I have throughly enjoyed the ease of this service! The personable staff is there to help with everything! Amy Moore has went over and above to help me personally with anything I have needed!

rostislav K. review for Electronic Merchant Systems

rostislav K. on Abente

★★

a year ago

The best service Luis Agultal

Jonathan T on BBB

★★

a year ago

customer service agents helped me to resolve my issue easily.

Business Response:

Thank you for the great review! We’re so happy you had a positive experience with our customer care team.

Doris A on BBB

★★

a year ago

EMS gives each customer meticulous personal care beginning with setup to any problem that arises; charging lower rates than most; I would definitely recommend using their services.

Business Response:

Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.