when I opened my Business, in 2019, I had a very hard time finding a Merchant account/Card processor. EMS was the only one that would take the chance on me, and I am utterly Loyal to them, forever more!
Ive had a coulpe hiccups with my machine, typically after an upgrade, and they have always Been Immediately On Top of IT! these guys are great, and Im glad I found them.
There are, however, some fees in their structure that seem to jump out of Nowhere, occasionally. But, if you go back and read Your Contract, they make comple... read more
Business response:
Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future. We are here for you ... sincerely!
Fantastic company. I've never met a credit card processor that actually cares about you and your business. Would highly recommend to any small business trying to get off the ground and make a name for themselves.
Business response:
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and bringing to our attention the exemplary level of service provided by our customer service team! We count ourselves lucky to have customers like you and look forward to servicing your account in the future!
My business was failing and I had heard kinda scary things initially about the cancellation process with EMS but oh my lord was it a smooth process, I spoke with Mike from the retention department who walked me through and actually listened to my real life business problems, he wasn’t a robot employee instead he was someone who I felt genuinely cared for my hardships, his customer service has changed my whole opinion of the business as a whole. The service is amazing & I highly recommend EMS to anyone looking for payment pro... read more
Business response:
Thank you for taking the time to let us know how we are doing. We are ever so grateful for your review! Every customer deserves seamless customer service delivered with enthusiasm, accuracy and kindness.
Good to deal with, actually a person to answer their phone
Business response:
Getting reviews like yours ranks among our favorite things! Thank you for your review. We want to earn your business each and every time and to this end we are constantly looking for better ways to serve you.
I've been with EMS for about 6 years. I've had very good experience with them. When ever I've called with a question it has been easily resolved. Thank you for your services.
Business response:
Thank you for taking the time out of your busy schedule to share your opinion with other community members! We really appreciate your business. Please let us know what we can do for you in the future.
I had an issue with a failed batch report. I called EMS immediately & the problem was resolved within minutes. Very pleased.
Business response:
Thank you so much for your positive feedback and for taking the time to post this review. It's our customers that allow us to constantly improve the way we do business. I'm so glad you're happy with your recent interaction with our customer care team.
Just needed a little help & I got it from customer service.
Business response:
******, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future.
Excellent customer service and best prices for entrepreneurs.
I fully recommend. I am a one man business working from home and EMS is just perfect for me.
Business response:
Thank you for your valued business. We value the trust and confidence you place in us and look forward to working with you again soon! We sincerely thank you for your review!
Switching to EMS service was a wonderful experience. Joanna made the details clear, the changeover was seamless and we are saving at least 1 5% in processesing fees. Thanks!!!!
Business response:
Thank you for your kind words and for giving Joanne a high five for her customer service. We want to earn your business each and every time and to this end we are constantly looking for better ways to serve you.
Google reviews (1,078)