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Bob Poynter Chevrolet Buick GMC
- Seymour, IN
About this business
Location details
1209 E Tipton St, Seymour, IN, 47274, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I bought an used car at this chevy dealer store on 2019 and 2020 this year front bumper is hanging down... First I thought someone did hit my car and left w/o a word but later found out they didnt fix broken plastic part on where head light is in and forced to attaching 2 thin metals on there and sold like nothing wrong. How can authentic dealer store do that kinda job? I'm afraid front bumper is gonna falling down completely very soon bc only one plastic side is holding the front bumper atm... Unfortunately, I'm very disa... read more
Business response:
Thank you for sharing this review regarding your experience with us, Missy. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com
Absolutely terrible busy here!! Tried to work with them on a business to business level and they were very shady and not very honest. Spoke with Wayland first then was redirected to a different salesman who gave me the run around I highly recommend steering clear of this lot as they do not want the customer to have options besides what they offer you. Only gave one star because I had to!
Business response:
I appreciate you reaching out to us. Please know your review is taken very seriously by myself and the team here at Bob Poynter GM. We always strive to improve and give our customers top-notch service. I invite you to contact me at your earliest convenience so I can learn more and help resolve this situation together. I hope to hear from you soon. Bests, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com
Was there 40 minutes even walk through the show room and could not get waited on
Business response:
We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work towards a resolution. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com
We had a recall for my wife’s GMC Terrain. We had previously replaced the part ourselves then got that in the mail. I contacted Bob Poynter last Friday. And they advised me to bring it in and then I would get a refund for the part that I myself had paid for. I took it in and let them know I needed a family vehicle. They put my wife in a Pontiac G6 2 door. Mind you I told them this Friday and they advised me they would have one suitable. I waited a whole day. Came to pick it up and it had never moved out of the spot. She then... read more
If ever a lemon sold to you from this place , definitely trouble coming your way
Business response:
Tammy we would like to express concern about the experience you shared regarding your visit with us. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Regards, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com
I purchased a Colorado from them online, they 'delivered' the truck by driving it 350 miles to my house. Next, I noticed a door ding and chipped paint on the driver's side door just after I had signed the paperwork. Less than 800 miles on the truck and it's going in for transmission issues. I haven't even made a payment yet.
Business response:
Nathan, thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction, and I'd like to extend my sincerest apologies for your recent experience. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com
Service refused to evaluate a warranty issue because I have aftermarket wheels and tires. So, I am forced to take off work so I can take it to another dealership, which was happy to help.
Don't shop here or any of Bob Poynters other places. They all lie and management does nothing but say sorry. Unacceptable to mess with people lives and think that its ok. 😠
Business response:
Hi Katie, I am sorry to hear you did not have a pleasant experience with Bob Poynter GM. It would mean a lot to our dealership if you gave me an opportunity to do my best in making things better. Please contact me as soon as possible so I can hear more about what happened and provide my assistance. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com
BAIT AND SWITCH Posted a truck online for much less than they would sell it for just to get calls and people in the door. As soon as they feel they have got you, Bam! There was a mistake on the price. It's actually 5,000 more. Here are some other vehicles though! Don't Support People Who Do Things Like This.
Business response:
Joshua, we are disappointed by the incident you have described. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com
Frequently asked questions about Bob Poynter Chevrolet Buick GMC
How is Bob Poynter Chevrolet Buick GMC rated?
Bob Poynter Chevrolet Buick GMC has a 4.7 star rating with 2,738 reviews.
When is Bob Poynter Chevrolet Buick GMC open?
Bob Poynter Chevrolet Buick GMC is closed now. It will open tomorrow at 8:00 a.m.