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Madison Beach Motel
- Hospitality
- Ocean City, MD
About this business
Location details
9 North Baltimore Avenue, Boardwalk, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Bad Everything Nothing
Business response:
I would appreciate hearing more about what you didn't like during your stay. You didn't mention any issues during your five-day visit, which was your second stay in two weeks.
Bad Staff is rude
Business response:
Thank you for bringing this to our attention. We apologize if you experienced any rudeness from our staff during your stay. Guest satisfaction is our top priority, and we take feedback like this seriously. Please reach out to us directly with more details about your experience so that we can investigate and address the issue promptly. Your feedback helps us improve, and we appreciate the opportunity to make things right.
Fair
There Was Not Even One Chair In The Room To Sit On !!!!!!! And The Price Difference Is Very Wrong !! I Booked My Stay On Line When I Got There The Price On The Sighn In Front Of The Building Was Less Then I Payed Online This Is Not Fare ?????????????????????????????????????????????????
Business response:
Rickie, thank you for sharing your feedback. Prior to booking, we provide detailed images showcasing the amenities included in each room. The room type you selected, as displayed in the booking images, does not feature a chair. Please note that our rates are subject to fluctuation due to various factors, and it's conceivable that the advertised rate may have applied to a different room type.
Did not get my security deposit back yet
Business response:
Hello Kurt, it does not look like you paid a security deposit. Could you please get in touch with us for clarification?
Would probably not stay again. The pictures on their website were absolutely nothing like the actual room. The bed was very uncomfortable, the shower was super small, could barely turn around in it, the bathroom door was very difficult to use and kept falling off the track. There was precious sand in the creases and cracks of the place. Pictures were very deceiving. The location was perfect.
Business response:
Thank you for taking the time to share your feedback following your recent stay with us. We appreciate your input, and we're sorry to hear that your experience did not meet your expectations. We're pleased to know that you found our location perfect for your needs. However, we sincerely apologize for any discrepancies between the room you booked and the images on our website. We strive to provide an accurate representation of our accommodations through both descriptions and pictures on our site, and it's disheartening to hea... read more
Fair
Bad Room had ants, mold in AC unit, and the door to room had gaps to outside. There were also rooms around us that were booked that made us feel very unsafe. Upon checking out, we found out that a local church rented rooms for the local homeless people. They sat outside our room window all day and had the tvs on loud volume all night. Could not in good faith recommend this local to our friends or put a good review. This was not our first at your location, but it will be our last! Location
Business response:
Your feedback is valuable to us, and we appreciate your loyalty as a returning guest. We regret that we fell short of your expectations during this visit. We hope you'll consider giving us another chance to provide you with the excellent service and accommodations that you have experienced in the past. I want to express our deepest apologies for the presence of ants in your room, the AC unit, and the gaps around the door. This is certainly not the standard of cleanliness and maintenance that we strive to uphold. We will imme... read more
This was the dirtiest and smallest room that I've ever seen! Well the room was dirty the window in the bathroom was a crank out glass panel window and there was no screen so if you opened up the window while you're showering bugs came all inside green outside look like somebody tried to break into the room the microwave was so disgusting that they had to come and bring a new one and put it in our room I have pictures that I'd like to post also between booking.com and priceline.com $200 of mine is missing they're saying that ... read more
Business response:
Hello Michelle I would like the opportunity to speak with you regarding the billing issues as well as the cleanliness issues you brought to our attention. I will be reaching out via the email on file, please look for my correspondence on Monday.
Frequently asked questions about Madison Beach Motel
How is Madison Beach Motel rated?
Madison Beach Motel has a 3.9 star rating with 3,345 reviews.
When is Madison Beach Motel open?
Madison Beach Motel is closed now. It will open on Monday at 8:00 a.m.