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Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Enjoyed the beach & Not breaking bank. Place dirty inside and out. Bring cleaning supplies & linens the outside of the facility and inside was very dirty. the sheets and towels were old and stained. Very close to the beach. Overall staff were as attentive as they could be. You can't beat the price.
Business response:
Thank you for sharing your thoughts. We’re glad you appreciated our great location, attentive staff, and value. However, we’re sorry to hear about the cleanliness issues and condition of the linens. We take this feedback seriously and will address these concerns with our housekeeping team to improve. We hope to have the chance to provide you a better experience in the future.
Bad
Bad Title: Extremely Disappointing Experience — Avoid Until Management Changes My family and I have been visiting Ocean City for years and have stayed at The Kokomo multiple times without issue. Unfortunately, our most recent visit under the new management was by far the worst hotel experience we've ever had. We booked through Booking.com and arrived at 4:45 PM — well after the 4:00 PM check-in time. However, we were told our reserved room was unavailable due to issues with their laundry facilities. After a 3+ hour drive, we... read more
Terrible management Management was absolutely terrible paid cash deposit then they said at check out time that there general manager was asleep so they couldn’t give me it, then they gave me $100 out the $150 and said they’d mail the rest, ac unit is right next to front door rooms are always hot Room was good sized
Fair NOT ENOUGH PARKING. IT WAS LIKE PULLING TEETH TO GET TOWELS, STAFF KEPT SAYING THERE WERE NO EXTRA TOWELS. AC SUCKED! DID NOT COOL ROOM ENOUGH. VERY CLOSE TO BEACH
Poor
Fair They need a dumpster it was trash bags by the bottom steps to get to the 2nd level.. The room had old fries under the table. No iron and ironing board.. The 1st car was charged $10 a night, a 2nd car for the room, we were told $30 a night then changed to $14. We found free parking on the street. A police officer explained the on street parking and overnight rules, which was helpful. The bathroom could be updated and add a countertop. the bathroom light was flickering was out of the room a lot, didn't get a chance to rep... read more
Business response:
Thank you for taking the time to share your experience. We're glad to hear that you found our staff friendly and appreciated the in-room stove. However, we sincerely apologize for the cleanliness issues and maintenance concerns you encountered. We apologize for the confusion regarding the parking charges. While the first vehicle is subject to a nightly fee, we understand the miscommunication about the rate for the second car. Your comments are extremely helpful as we work to improve our property and guest experience. We’ll b... read more
Bad
Fair Steps are crazy. Might as well climb up a ladder. They were straight up. People smoking their weed on the porch right beside the swimming pool, 2nd hand smoke blowing all over the kids. I could care less about weed smoking, but why around the kids? Air conditioning units could use an upgrade. We bought a fan to help circulate. Pool was nice. Location was nice. Pretty clean. Girl in the office was great. She got our group moved around beside each other so we could be together. Wouldn't be bad if we book a 1st floor next ... read more
Business response:
Thank you for your thoughtful feedback! We're so glad to hear you enjoyed the pool, the location, and that our front desk staff was able to help your group stay close together — we’ll be sure to pass along your kind words. We appreciate your honesty regarding the stairs, air conditioning, and concerns about smoking near the pool area. We're truly sorry for the discomfort that caused and understand how important it is to maintain a family-friendly environment. Your comments are being taken seriously as we explore ways to impr... read more
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.8 star rating with 2,851 reviews.
When is Kokomo Suites open?
Kokomo Suites is closed now. It will open tomorrow at 8:00 a.m.