GasFix Inc

John B. 

on HomeStars

4 years ago

GasFix was called to inspect our pool heater that would not ignite. The service tech replaced the igniter - started the unit and left. Unfortunately this was not the problem - the unit failed just after he left. When my wife called the office an unreasonable call back time was suggested and when she requested a more appropriate time the company representative swore at her and hung up. The conversation was overheard by another service tech who was completing a service call for an Hvac inspection. he was appalled at what he he... read more

Sean 

on HomeStars

4 years ago

Hired Gas Fix to repair Pool Heater. They fixed it. Got Charged a fair labour rate but got gouged on the parts price. I paid $686.49 for 3 parts that are readily available in the marketplace for for under $250.00. I didn't expect to get taken advantage of by a company that we had used in the past and when I objected to the parts price the repair tech immediately threatened to take the parts out and leave. I complained to head office and the GM called me a few minutes ago to explain that in order to have these parts readily a... read more

Peter 

on HomeStars

5 years ago

Please think twice before hiring this company. It pains me to have to right this review as I gave Gas Fix the opportunity to make a wrong right but they chose not to. I contacted gas fix to come and diagnose a problem with my Town and Country fireplace back in October of 2019. The fireplace had been working but the flame control would not go from low to high. You could hear the valve opening as there is a slight noise when doing so but the flame height would not increase. I called Gas fix as they had serviced my fireplace in... read more

Diane 

on HomeStars

6 years ago

last May (2018) we had Gas Fix come out to install a pool heater. They advised we needed all new gas lines as they were not up to code (despite being installed by certified gas fitter previously) we paid and had this done . After Gas Fix installed the unit they left - had to call them back as they failed to relight our pilot . About a week passed and we heard rattling in the unit. They would not come back out to look at it without charging us. The heater has worked one season. This Canada weekend we discovered there was a pr... read more

Private User 

on HomeStars

6 years ago

Gas Fix repaired a non working gas fireplace in my home by replace the Gas Valve for a total repair cost inc. tax of $1400. There was a consistent odour in my home which I had become nose blind to but was advised by visitors to follow up on. 5 months after the instal of the gas valve Union Gas confirmed a gas leak from the fireplace. Gax Fix attended, work order stated the leak was repaired, the unit was checked and confirmed no further leaks. 3 days later the odour was still present, Union Gas attended again and confirmed a... read more

Private User 

on HomeStars

6 years ago

My fireplace was recalled and had to have a new one installed last fall. I cannot get the pilot light on. I emailed and called several times. The receptionist tells me about all the problems he is having with the owner. Goes on a rant about how he wants to get fired. The most unbelievable conversation. Then he gets very abusive. I have been a customer for over a decade but this was unbelievable. I was in the process of booking a service call when he hung up on me. Literally the most bizarre experience I have ever had. I real... read more

Private User 

on HomeStars

6 years ago

When I initially set up this service call, Gas Fix tried to sell me a new heater when we had been advised by another company that we needed a new igniter. We declined this, and they came out for an initial service call. We were not at home and were advised we also needed a new control for $650 plus install. Unwilling to commit to this extra cost, we sent them away and paid the cost of the service call. I then called back to set up another visit to install an igniter and complain about the recommendation for a control panel. ... read more

Private User 

on HomeStars

7 years ago

I called Gasfix for a quote over the phone to have my basement gas dryer re-vented to follow code. The re-venting includes boring a new 4 inch hole in my brick and running a 7 foot vent. The quote was for 2-3 hours of work and between $300-400. I called 4 other gas companies and all 4 quotes were between $300-400. I chose Gasfix for their great reviews. The technician was on time and polite, however, he determined that my gas line had to be repaired as apparently, it was leaking. The technician failed to call me or communica... read more

Luigi Budufleto 

on HomeStars

7 years ago

BOB, a fireplace contractor, recommended MARK to fix the fireplace in our condo. When somebody called me I asked if this was MARK, he responded "yes", so he came to our place. After almost 2 hours this person could not fix the fireplace. At the end, his name was not MARK, but DWAYNE, so he impersonated MARK. I contacted SCOTT, the owner, to complain. He was very rude and did not acknowledge Dwayne did something wrong. I asked him about the charges on the invoice and he told me the $94 Service Call is "just to ring the bell a... read more