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GasFix Inc
- Heating & Air Conditioning/HVAC
- Hamilton, ON
About this business
SPECIALIZING IN, Swimming pool gas heater repair, Gas Fireplace repair, Gas line reapairs, Sales and installation of Gas Pool Heaters and, Sales and installations of Gas Fireplace, Gas Line hook ups for kitchen stoves and dryers, Gas line installations for BBQs and other products.
Location details
601 Burlington Street East, Unit Q, Hamilton, ON, L8L 4J5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 4:30 p.m. | |
| Tue | 08:00 a.m. to 4:30 p.m. | |
| Wed | 08:00 a.m. to 4:30 p.m. | |
| Thu | 08:00 a.m. to 4:30 p.m. | |
| Fri | 08:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After booking several appointments with a fireplace contractor in Toronto, we decided to try GasFix Repair instead. The initial fireplace contractor didn't even show up at the scheduled times. Not one courtesy call nor apology. He would call whenever and ask if I was available at times convenient for him. After calling GasFix Repair, an appointment was scheduled in two days. Scott called that morning to confirm our appointment and arrived shortly afterwards. I explained what the problems were with our fireplace and he procee... read more
Business response:
We receive many calls from customers who have given up on a contractor as they haven't made the scheduled call or returned the phone call. Our office staff books calls in two hour blocks and our technicians call you prior to arrival to confirm your appointment and give you an estimated arrival time, like Scott has done. As we specialize in gas fireplace repair, our technicians do specific testing to your unit to pinpoint the issue and advise what is required. As you have noted, we had all the parts required to repair your In... read more
Great job. Have used them a number of times. Dwayne did a good job as usual. Very reliable. It is pricey but with a gas fireplace one needs to be very sure of the company they use. Thanks
Business response:
Thank you, Barb, for using Gas Fix over the years. Though we can be more expensive than other contractors, you are getting a higher level of experience and expertise especially when it comes to gas fireplaces and gas pool heaters. When working with gas, it is very important to have a technician that you can trust! Gas Fix has those technicians! ~ Jason ~
Dwayne was the tech that came to fix our fan on our fireplace. Very clean and careful work. Service was done quickly and also offered tips on how to keep the fireplace clean. Definitely would recommend this company.Thanks
Business response:
Thank you for your review and recommending us! With the testing that we do, we were able to determine that your fan sensor was not working and had the part on our vehicle to complete the repair. Whatever your gas service needs, please do not hesitate to call us as we also service pool heaters, water heaters and furnaces. ~ Jason ~
I highly recommend Scott and Gas Fix Repair. Being in the real estate industry as both real estate agent and mortgage agent, I highly value excellent customer service. Scott was on time and punctual. He was able to accommodate my needs by coming out same day in a very very cold winter day. Within an hour he had everything cleaned and serviced. Not only will I recommend him and gas fix to my clients, I will also spread the word to my colleagues.
Business response:
Scott has built this company on excellent customer service from the office staff to the licensed gas technicians that we have in the field. We field many calls from agents and homeowners where a working gas fireplace is a condition of sale. We are able to accommodate your needs and provide your clients with a thoroughly cleaned unit and most importantly, ease of mind, knowing that they have a safe gas fireplace. Thank you for your review and for recommending us to your clients and colleagues! ~ Jason ~
Our gas fireplace was damaged in a flood, Joe did the diagnostics and decided we would start with replacing one part. The followup appt and part came with Scott and the fireplace was clean, serviced, repaired and working like new. The techs are knowledgeable, honest and efficient. The day of service they called and told me exactly their arrival time, which I really appreciate. I will use Gas Fix again. Highly recommended.
Business response:
Thank you for your review. In most circumstances, we have the parts already on our vehicle. In this case, the receivers for this particular Valor fireplaces are no longer manufactured. Fortunately, we do have very limited stock in our office for these units and had the receiver required to complete the repair the next day. Whether you require service to your fireplace, furnace or water heater, etc., please do not hesitate to give us a call to arrange a visit. ~ Jason ~
Our fire place wouldn't work so I made an appointment with Gasfixfireplace. Dwayne was the technician that came out. Dwayne was very knowledgable and easy to talk to. After fixing our family room fireplace I showed Dwayne our fireplace in the rec room. As soon he saw the fireplace, he pointed out a problem that we didn't even know about. Just a note, we have used Gasfixfireplace to repair our gas pool heater and were very satisfied. I would definitely recommend this company.
Business response:
Thank you for using Gas Fix over the years! We have found records that date back as far as 2010 pertaining to service we have done to your fireplaces and gas pool heater. It's a testament to the quality of service our technicians provide. We appreciate both your business and your loyalty! ~ Jason ~
Jason was very helpful with my numerous telephone calls which I appreciated.He sent Dwayne to service my fireplace.Dwayne arrived on time was very through clean and tidy a real professional.My fireplace is working great.I would recomend Dwayne and this company to my family and friends.Mary Burlington
Business response:
By having office staff, we always have someone on hand to answer any questions that you have and set up the appointment with one of our technicians. We are glad that you are able to enjoy your Heat-N-Glo fireplace again! Thank you for choosing Gas Fix and for writing this review! ~ Jason ~
Jason was very helpful during my initial telephonic enquiry about the type of repair I needed and provided estimates for,two types of repair. Dwayne arrived on time, listened to my request and got on with the job promptly. Worked quickly, tidely and thoroughly. Fireplace works like dream and the estimate was accurate.
Business response:
Thank you for your comments, Ron. I have been with Gas Fix for over three years now and I like to joke with my co-workers that the excellent customer service begins in the office. There are some unit models that when I hear the name and issue that the customer is having, I know what the problem is immediately. When I heard that you had a Heatilator CGC, I knew that the issue was the Mercury Flame Switch and was able to quote, accurately, the cost of a repair. It is so great to hear that your fireplace is working like a dream... read more
I was so pleased with the service we received from Gas Fix Repair! Dwayne was able to come within a week after I called and it was clear that he knew what he was doing. He was polite, professional and did a great job restoring and cleaning our gas fireplace. It needed a lot of work, but Dwayne had most of the parts on the truck, and returned a few days later with a new glass front (the original glass had to be replaced because the seal had deteriorated). All good to go this winter!
Business response:
Thank you, Marg, for your review! You were not joking by saying your Vermont Castings unit required a lot of work. This unit had a "radio frequency" Honeywell gas valve that is no longer available but we had the conversion kit on our vehicle. We also replaced the pilot assembly and set you up for a fan and remote as well. Such parts - We always have on our vehicles. If you have any issues in the future, please do not hesitate to give us a call! ~ Jason ~
Frequently asked questions about GasFix Inc
How is GasFix Inc rated?
GasFix Inc has a 5 star rating with 450 reviews.
When is GasFix Inc open?
GasFix Inc is open now. It will close at 4:30 p.m.