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Furniture & More WAREHOUSE
- Other
- Milford, DE
About this business
Location details
730 McColley Street, Milford, DE, 19963, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Won’t shop here again. Order had to be split in two, said two delivery fees, no problem, first first delivery was one price, 2nd one the price doubled if I want my furniture removed, it was removed the first time. Miles was rude and condescending, knew I had to pay if I wanted my furniture, then hung up when he got the negative feedback he deserved.
Business response:
Hello Jim O'Donoghue, We at Furniture & More are sorry you feel that the situation was not handled as it best could have been. Feel free to contact the store manager at 302-226-5900 to discuss further. We apologize for causing you to feel as you do. Our aim and as our reputation shows we are a fair and kind company and will continue to improve on our service as we can always learn and grow.
I bought a $400 table with a $120 delivery fee, they called with the worse time, I have to work too. Asked for a change and told now I would get a another $120 fee. Guess where I won’t be buying from anymore
Business response:
When our customers buy from us we have them sign a delivery agreement form. We agree upon a delivery date and you are notified the afternoon prior with your three hour window for delivery. Maybe we should have picked another date for your delivery. Our delivery rate is a flat rate and it is just to break even as we pay for our trucks, gas and delivery drivers. I am sorry for any inconvenience, but I hope you understand we try our best to accommodate our customers.
Half my delivery was missing. I was told they would be back the next day. Almost a week later and Ive left 3 messages with no response. Still waiting for other half of my bed to be put together. Nobody has had the decency to call me back
Business response:
Good Morning Michael. I hear that our delivery department has been in touch to fix this issue. We thank you for your patience and applogize for the delay. If you wish to discuss anything further feel free to reach out to me (Natasha Massey-District Manager) at natashamay@comcast.net or 302-697-1300.
It’s my style furniture is a rip off, customers who purchase items don’t get what they pay for meanwhile those same items are being sold at a higher price to other customers
Business response:
Hello Rick Reed Yes sorry about the delay in product. But the entire industry is struggling with this same issue. We are doing everything possible to work with our clients and manufactures to get product moving. Thanks for letting us know of your frustrations. If you would like to disucuss further please give us a call. Thanks, Natasha Massey
I began a large furniture order on April 15, 2020. Six months later I’m still waiting for my complete order. Ridiculous by any measure.
Before I start I will admit the service was Vic was great he has tried to help us fix this issue. We ordered furniture in July it was the 11th or 12th we were told 6-8 weeks for delivery, we still have not received our furniture! This is unacceptable! We got a call last week stating that only a portion of our order will be here tomorrow and would be delivered all we have to do was call on Saturday to get our delivery time set , we called on Sunday to get the time and we were told it was not in the system. Then we were told ... read more
Business response:
Hello Laura! Thank you for speaking with me today! So Glad we were able to come to an understanding. We appreciate your business and all your patience with the wait times. We value your input and thank you. Natasha Massey-District Manager
Our sales person was great, but the quality of the bed we received is cheap and crappy. Apparently the bed was in the warehouse for almost a week and they never called to let me know it was here, had to go to Milford instead of Dover where we bought it from. Then it came out of the box with scratches. almost afraid to let anyone sleep on the bed...it may fall apart. Very disappointed!
Business response:
So sorry for this experience Charlene! Sounds like the bed arrived at our warehouse and was awaiting transfer to the Dover Store for you to pickup. We typically reach out when your merchandise arrives at the store you request to pick up at. I see here the merchandise had scratches on it and we can set up for a touch up or repair service call to come to your home. We do strive to please all our customers. I f you would like to discuss this please feel free to contact me ( Natasha Massey-District Manager at 302-697-1300 )
NEVERRRRRR BUY ANYTHING FROM HERE THEY ARE A RIP OFF ! My grandma spent over $1,000 and they gave her delivered her the wrong furniture that took 3 weeks then to get her actual stuff will take ANOTHER 3-4 weeks AND THEY ONLY REFUNDED HER $50 !!!!
Business response:
I am so sorry to hear about your grandmothers order! This is defiantly not the typical process or customer service we pride ourselves on offering. If you would like to discuss it so we can attempt to come to a resolution I would love to speak with you. Please call me Natasha Massey District Manager at 302-697-1300
Frequently asked questions about Furniture & More WAREHOUSE
How is Furniture & More WAREHOUSE rated?
Furniture & More WAREHOUSE has a 4.8 star rating with 2,522 reviews.
When is Furniture & More WAREHOUSE open?
Furniture & More WAREHOUSE is open now. It will close at 6:00 p.m.