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Capistrano Mazda
- Car Dealers
- San Juan Capistrano, CA
About this business
Smileage Guaranteed!®
Location details
32852 Valle Rd, San Juan Capistrano, CA, 92675, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Quick and easy" Made an appt to fix a burned out tail light. Arrived a few minutes early. Our service advisor, Fredy Campos, greeted us, did a bit of paperwork, unscrewed the bad light and told us to take it inside and purchase a new one which we did in about 30 seconds. We took the new light to Fredy and he put it back in and we left. We were there for less than 10 minutes and spent $4.95.
Business response:
Thank you for such a nice review! We are so happy that Fredy was able to help you quickly and efficiently, he is very knowledgeable! We appreciate you referring us to your friends and family and welcome to the Capo Mazda family!
"Amazing " These guys are just way too nice!Not sure who i like better Alec was great, but Freddie has that friendly smile.Can hardly wait til my next visit.
Business response:
Moni, Thank you for the kind review! Alec and Fredy are always here to help! We can't wait to have you back and welcome to the Capo Mazda family!
"Best Customer Service I've Experienced at a Dealership!" I called to make an appointment to have my battery replaced as it was still under warranty from the dealership and kept dying on me (jump starting your battery twice in one day is not fun!). They gave me the first available opening the following day, but I didn't want to risk having to tow if it died again. So, I asked them if I could bring the car in now and leave it overnight. Without hesitation, the rep on the phone said that would be fine. Phew! I arrived around 4... read more
Business response:
Thank you so much for the 5-star review! We know how stressful car troubles can be and are so happy to hear that Fredy and the service department were able to replace your battery and get you back on the road in no time! Thank you for recommending us to your friends and family and welcome to the CapoMazda family!
"Amazing Customer Service With Marcin" This was my husband and I's first experience with buying a brand new car. We had done a lot of research on several cars in it's class and read wonderful things about Mazda, and the CX-5. We decided to test drive that first. Marcin was so welcoming and refreshingly real and not pushy from the get go. We went on a test drive and he just talked to us as a friend and did not push when we mentioned we were just starting to look. Fast forward a few days and many other car brands test drives l... read more
Business response:
Bree, We are so thankful for your glowing review and thank you for purchasing your new vehicle from us at Capo Mazda! Welcome to the family! We’re so happy that Marcin was able to accommodate you and your husband throughout your first new car buying experience and answer all of your questions, as we know there can be a lot! We appreciate you recommending us to friends and family and look forward to taking care of all of your future vehicle needs!
"Excellent Service- Excellent Sales Staff" Fredy Campos is great! He has excellent customer service skills, is friendly and very accommodating to customer needs. 5 stars!!! Katrina in sales also gets 5 stars! They are both amazing.
Business response:
Thank you so much for your review! Fredy does a wonderful job providing excellent service to all of our guest. We are so happy that both Fredy and Katrina were able to accommodate you! Thank you for recommending us to friends and family and we look forward to helping with all of your future vehicle needs!
"Snacks, Dogs, Friends" AJ was fantastic. He was very patient, honest and helpful. He was obviously selling a car but I think you walk into a car dealership anticipating that. He creates friendships instead of just sells strangers cars. The rest of the team was very polite and offered us snacks and water (Thanks Diego!) and even let my friend bring her dog inside when I picked up my car. I originally walked into the service entrance and Fredy walked me over to the sales side of the dealership instead of just pointing and say... read more
Business response:
Stephanie, Thank you for such a wonderful review! We're truly appreciate it and are glad that AJ was able to help you find your new car! Fredy, Diego and Rene are always looking out for our guests best interest and we are glad they were able to make your experience enjoyable. We look forward to taking care of any of your future vehicle needs and welcome to the Capo Mazda family!
"Service department is amazing!" I bought my new Mazda here 2 years ago. I wrote a review of my sales experience at the time, which was great. I really thought, there's no way the service department can be this good too. Well, it is! Every time I've taken my car in during the past two years, Fredy and Alec have been professional, friendly, and highly efficient. But, the best part is....they are so honest. They don't sell you anything your car doesn't need, and are truly there to help you. They are very busy, because everyone... read more
Business response:
Thank you for not only purchasing your first Mazda with us two years ago, but trusting us with all of your service needs as well! We are truly happy that your experience with us here at Capo Mazda has been so wonderful as we strive to provide exceptional service! Fredy and Alec, as well as our entire service team are always looking out for our guests best interest. We look forward to taking care of all of your future vehicle needs. Thank you for recommending us to friends and family, as well as the wonderful review!
"Great Service and Team" Fredy and the team always have your best interest in the service department. I have been going for multiple years, because I know they are always going to do a great job.
Business response:
Nathan, Thank you for such a great review. We truly appreciate it and are glad that Fredy and the rest of our team were able to help you with your vehicle needs. Thank you for recommending us to friends family and we look forward to assisting you with all of your vehicle needs in the future!
"Fixed transmission and even replaced a recalled part" Brought my car in to have the transmission fixed, they also replaced a recalled dash. I’ve been calling my local Cerritos Mazda dealership for almost a year and the part is “never in” and they’ll call me when they get a new shipment, but the San Juan Capistrano location replaced it no problem. Larry Ulrich, Fredy Campos and Hector Arvizu really took care of me and my car. Drop off and pick up of my vehicle was super fast and hassle free, they even finished with my vehicl... read more
Business response:
Thank you for the friendly review! We are so happy that your car is now fixed and running great and so glad to hear how helpful Larry, Fredy and Hector were throughout your experience. Welcome to the Capistrano Mazda family!
Frequently asked questions about Capistrano Mazda
How is Capistrano Mazda rated?
Capistrano Mazda has a 4.9 star rating with 2,532 reviews.
When is Capistrano Mazda open?
Capistrano Mazda is closed now. It will open at 9:00 a.m.