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U-Stor Self Storage Group
- Self Storage
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
this is a great place...very friendly service ...very clean and you can pay online ...
NASTY AND RUDE OWNERS. Our reservation unfortunately got transferred to this location. Bald guy with a goatee had a horrible attitude from the very beginning. Instead of quickly checking us in and finding our reservation, he decided to berate us for being late and parking in the "wrong spot" (parking lot with several empty spaces), and tell us how "busy" this weekend is. Newsflash - your store was EMPTY. Maybe he's upset over his failing business? Not sure. Don't take it out on us though. When we told him his negativity wasn... read more
Business response:
Thank you for your review, Stephen. We set a high standard for ourselves and are truly sorry to hear that your experience was not a positive one.
I rented a U-Haul from this place Friday night. I was supposed to have it back Saturday at 9 AM however things unfortunately happened. I had no problem paying the extra or the late fees but what I got when I called to let them know that I was going to be late was the owner a grown man who looked like he was in his 50s screaming at the top of his lungs for me to bring back his U-Haul. I am a 28-year-old female that is 4 foot 11. They took money out of my account on Saturday for the overages called me back on Monday to tell me... read more
Business response:
Thank you for your review Courtney. The District Manager is looking into the issue you had at U-Stor Linebaugh. This is extremely unusual behavior by the manager and we generally have very happy clients. We understand you did not return the truck that was reserved for someone else. I'm sure you would not have been happy if we were unable to provide you with a truck because another customer did not return the truck in a timely manner. We usually don't run into this type of issue with trucks not being returned on t... read more
I DO NOT recommend this storage facility - I am moving out due to a RAT INFESTATION IN/AROUND MY UNIT. They do not cover any damages caused by pests and you are responsible for what happens to your stuff. Doesn't matter if it gets ruined, you already paid the rent.
Your late fees are punitive and usurious.
Business response:
Jude, we are so sorry you are unhappy with U-Stor Mandarin in relation to your son's unit. I understand the District Manager spoke with you and explained what we are able to do for your son as a one-time courtesy, in order to help him get back on his feet. Hopefully this will make the holidays a little brighter. We sincerely hope things improve for your son in the coming months.
fix the gate, it's very inconvenient when you take the day to get something out of your storage and the gate isn't working. 2 hour round trip, stuck in traffic to get there and literally some poor lady was stuck in and couldn't get out and had to call the police for help because no emergency number is listed. Then they refused to give me corporate number and David Black is a joke " no help at all"
Business response:
Joan - once again you have our sincerest apologies. We never want our valued customers inconvenienced. Mechanical devices can fail and the best we can do is respond to these unforeseen events. We posted an emergency number and our gate repair team was out promptly to repair the issue that prevented you from gaining access to your friend’s storage unit. We are sorry you were not able to sell the table. We know that frustrated your plans and we regret that. As to your request for our corporate number, the best person to addre... read more
They make it very difficult to exit the unit. Also unit leaked nd damaged some of my goods. Poorly maintained
They are very friendly and the place is very clean. We like the fact that the gate pass code allows them to know who comes and goes. We have had a unit there for 4 years. The only negative is their price goes up every year or less.Our price started around $75 and now is $108.
They are very friendly and the place is very clean. We like the fact that the gate pass code allows them to know who comes and goes. We have had a unit there for 4 years. The only negative is their price goes up every year or less.Our price started around $75 and now is $108.