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Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Not what was expected. Staff members were not helpful, check in was at 4 and I did not get my room until 5pm which was ridiculous. When asked about room I was told that they were trying to communicate with room service. When we got the room dirty linen was left outside of the room in the corner. The utensils in the room were dirty. Not far from the beach and had a pool.
Business response:
Thank you for your feedback, Vanessa. We’re pleased to hear that you enjoyed our location and pool, but we sincerely apologize for the issues you experienced during your stay. We understand how frustrating it is to have delays during check-in and to find your room not properly prepared. Your comments regarding the cleanliness and the helpfulness of our staff are concerning, and we will address these matters with our team to ensure a better experience for our guests in the future. Thank you for bringing these issues to our at... read more
Poor The price was too much and smelled moldy. I did like that the staff was very friendly and helpful
Business response:
Thank you for your review and shouting out our amazing staff!
Bad Rooms were not cleaned properly. They charged me for an ocean view room and now they don’t have an ocean view from their building so they need to update this and don’t charge for people for what they don’t have. They will also charge for parking too even it says free parking for one vehicle.
Business response:
Thank you for taking the time to leave a review and we do apologize we did not meet your expectations. The rooms are advertised as partial beach view, not beach front. The parking fee is also listed before you book a reservation under amenities.
Disappointing Cobros escondidos Serca a la playa
Business response:
Thank you for taking your time to leave a review, all additional charges like parking and the security deposit are advertised before you book, under amenities. We hope to see you again!
Trash The police were called. People were partying all night, yelling off the balconies, throwing up, fighting and drinking liquor. They had rooms
Business response:
Hello Charmaine, Unfortunately your stay fell on the same week as a fraternity that was also here. We made every effort to control their actions including hiring security and contacting the local police. This fraternity has been prohibited from the property. Please give us another opportunity.
Bad it wasn’t clean and the one lady that works there was so rude she didn’t even speak to any guest with respect Nothing
Business response:
Thank you for your feedback! We are sorry your experience was not enjoyable. We hope you can give us another chance in the future.
Disappointing The room was not clean the door to the deck did not shut. Bathroom wall look like black mold was growing on them. Close to everything
Business response:
Thank you Tiffany I will look into these issues. If you ever experience a problem please alert staff during your stay so they may be addressed immediately.
Dirty Dirty I mean I didn’t expect much since it was the cheapest hotel available for the time of our stay. I have family that lives in ocean city so I ended up not staying in the hotel once I saw how dirty it was. The floors were sooooooo sandy and gross in October time and the room smelt like mold. I was with young children so I couldn’t stay there.
Business response:
Thank you for your feedback, Becca. We're sorry to hear that your experience did not meet your expectations. We understand how important cleanliness is, especially when traveling with young children, and we sincerely apologize for the sandy floors and moldy smell in your room. Your comments about our cleanliness will be addressed with our team to ensure improvements are made. We appreciate you bringing these issues to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
Awful - wouldn’t recommend to my worse enemy The staff The most rude staff I have a ever met
Business response:
I am always concerned when I hear a guest had a bad experience. In looking at your reservation I see you never stayed and your reservation was marked as a no show. An attempt was made by you to cancel your reservation 4 days prior to arriving. However your advance purchase reservation was non-refundable. This was stated on your reservation. We value the reviews our guests leave. Since you never stayed with us maybe this review was written in error. Thank you.
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.8 star rating with 2,844 reviews.
When is Kokomo Suites open?
Kokomo Suites is closed now. It will open on Monday at 8:00 a.m.