Ilderton Dodge Chrysler Jeep Ram
701 S Main St, High Point, NC 27260 United States
Auto Parts & Supplies, Auto Repair, Car Dealers
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About
Welcome to Ilderton Dodge Chrysler Jeep of High Point, where WE DELIVER outstanding customer service, selection, value, respect , follow-up, in fact WE DELIVER a promise to give you the best automobile dealership experience you will ever have. Here at Ilderton Dodge Chrysler Jeep Ram we have a great selection of new Dodge, Chrysler, Jeep & Ram vehicles as well as a large selection of used and Certified Pre-Owned vehicles. Here at Ilderton we are considered the Crown Jewel of Chrysler Dodge Jeep Ram dealerships, selling over 2,000 new cars a year. That makes us the "North Point" leader for all of your car needs of High Point serving Greensboro, Winston Salem and Kernersville.
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Anonymous on BBB
9 years ago
05/15/2014, 16:57 PM
Complaint
I am submitting this complaint because this was the worst customer service I ever experienced. They did not complete anything that was asked,& damages
On 5/7/2014, I arrived there at 8:05am to get the driver's side brake light fixed. I was not immediatley greeted, but when I was finally noticed, I told the rep that the circuit board for my driver's side brake light needed repair. I also told her about my a/c unit blowing hot air. I told her the primary reason was for the brake light to be repaired, a/c was secondary. So she told me that she would give me a call with pricing and they will have it done today. Never once did she say that they were busy that day or she did not know when they could get to it, she just took the keys. So then, she arranged for a van to take me to work and to pick me up when the sevice was completed. So hours had passed and it was now after 12 noon with no phone call, so I contacted the rep and she advised that my vehicle was in the bay but the techs were at lunch, but right after lunch she would call me with a status and price. So then hours once again pass and still no call so at 3pm, I call back and she told me that he was working on the a/c unit now and she would call me back with a status on everything. So it is now 4:30p and I am off of work with no car, so I call back for the van to pick me up. Get there and my car is still not ready nor do I have a status. Around 5:40pm, she comes to me to not only tell me that she did not fix the brake light, but she had the nerve to say that she missed the parts cut off at 3:30p. I am confused because you had my vehicle since 8:05am. She then goes on to tell me that when the tech tested the a/c unit that not only did he lock the compressor, but he damaged the serpentine belt on the vehicle. They did absolutely nothing that I told them to do... Oh but they checked my tires and wrote me a quote for that, something that I did not ask for. I was out of a vehicle for 9 hours. She offered to fix it the next day, but did not offer me a loaner or anything to get around. I work for a living and I need my vehicle. I had that day available to get the work done and it was not. No communication, no customer service, nothing... Now I have to find someone to correct the issues that they have caused as well as fixed the problem that I now have as a result. Also it seemed like someone drove my car somewhere because the gas level was way lower than it was when I brought it in. This was the worst experience of my entire life. I am never, ever going back there again.
Desired Settlement
I would like a refund of the money that I paid... and I want my compressor changed that they locked up and the serpentine belt that they damaged replaced. And I want the brake light replace which was my whole reason for going there. An entire day was wasted. I certainly do not want them to fix it because they will have my vehicle for days. I would like the funds that they quoted for the repairs, I believe that is only fair.
Business Response
Contact Name and Title: ***** ********
Contact Phone: XXXXXXXXXX
Contact Email: *********@ilderton.com
We have resolved the concerns with the customer after a phone conversation and have counseled with the staff concerning lack of communication. all work was done properly and there were no damages to the customers vehicle caused by our diagnosis. The customer has agreed to return for a recall part on special order. We appreciate knowing about our customers concerns so that we have an opportunity to learn from them and make adjustments to our business.
Steve U. on Cars.com
9 years ago
05/12/2014, 07:07 AM
Great service, great salesmanship, professional,
Joe Blackwell is my salesman and I can't speak more highly of someone before, during and after the sale. Joe has gone out of the way to make sure my car is being service correctly and don't time and also, when it's finished ready to be picked up. He is even help me with some aftermarket products from the Chrysler dealership there. I want to thank him and the rest of the sales staff and also Al, in the service department for their professional work ethics and prompt service. Once again, thank you very much.
SFM on Cars.com
9 years ago
04/08/2014, 14:41 PM
Online car buying
I live in WV and was looking for a good price on a Honda Ridgeline. I found one at Ilderton Dodge in excellent condition for a good price. All my contacts from WV with Ilderton Dodge were helpful and professional. I made an offer on the truck and they worked with me to get a monthly payment I could afford. In person and through the whole buying process, thy were efficient and pleasant. I live the truck and would buy from them again!
Glenn and Pat on Cars.com
9 years ago
03/12/2014, 18:03 PM
Glenn and Pat's buying experience
We came to Ilderton Dodge looking for a late model used vehicle, Not finding what we needed we spoke to Alan Campbell and ask if he would keep an eye out for something that fit our needs. A few days later he calls and says that he has something for us to look at a 2011 Mazda CX-9 It was perfect for us and we bought it that day. Thank you Alan, and ILderton Dodge for making this car buy an easy and enjoyable experience.I would recommend your dealership to anyone looking for a new or used vehicle. Thanks Glenn and Pat
Bernard Pinnix on Cars.com
9 years ago
03/12/2014, 14:58 PM
Great Service
I was very impressed, met with Joe Blackwell and he took really good care of me. I will spread the word on my experiemce with this dealership and will recommend it to all my friends. Thanks Joe
Anonymous on BBB
9 years ago
02/28/2014, 07:52 AM
Complaint
purchased a 2014 Toyota SE my paper work from company states it is a Toyota SE. It was sold under false information the car is a Toyota L..A lower model and cheaper...Spoke to auto car dealer would not make any adjustment on price I feel they sold this car under false pretend I feel they should compensate for the price or take car back. MY PAPER WORK IS ALL A *** Please Help Thank You * *********
Product_Or_Service: car
Order_Number: n/a
Account_Number: n/a
Desired Settlement
Make an adjustment on price or take car back....
Business Response
Contact Name and Title: ***** ****** G.M.
Contact Phone: XXX-XXX-XXXX
Contact Email: *******@********.com
We sold the customer a 2014 Toyota Camry on Jan. 7, 2014 after he had driven the car for two hours on a test drive to decide if he wanted to buy that vehicle. He had his other car in our service department at the time of the demonstration. The customer entered into negotiations for the purchase of the vehicle and nowhere on the hand written documents is the model designation of SE. I can provide a copy of the buyer's guide and buyer's order as evidence. It wasn't until after the lengthy demonstration drive and agreement to terms did the confusion happen. Our dealership management system only recognizes the SE designation, much like the signed carfax report. The other designations are not clear so the argument he purchased the car based on our printed buyer's guide in false. However, we are sympathetic to the complexities of model designation and are willing to make some compensation to the customer for the inconvenience. We are willing to offer $500 to the customer so he can purchase the tires and wheels he wants to buy. Ilderton D-C-J-R is a family owned and operated dealership that has been in business since 1926 and we pride ourselves on customer service.
Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes we disguised price for the body style Toyota Camry body style SE,not a less expensive model body style L , Dodge Company deceived me and I have documentation with this information.If the company has been in business since 1926 they should have knowledge of car models.The Toyota Camry model was sold to me was false I'm asking for the difference in price between the two models of $2,000.00.I,m not asking for sympathy just JUSTICE The dodge Company deceived me,what about other customers..
Final Business Response
Our used car manager spoke with the customer and the customer rejected our offer of goodwill. I will stand by the previous statements that were made. We represented the vehicle to the best of knowledge and did not in any way attempt to deceive the customer as he was in possession of the vehicle for a considerable amount of time before the purchase was complete. We also have the hand written buyer's order that shows no model at all. As of February 14th this vehicle was being advertised on another Toyota dealerships website as an "SE" so it is clear this distinction is not even transparent to Toyota dealerships. We will continue to honor our offer but we are inclined to make no further offers based on copies of advertisements from other dealerships the customer provided. If the customer chooses to be flexible and realistic, we can move forward with a mutually amicable resolution.
TKCC on Cars.com
9 years ago
02/04/2014, 17:33 PM
Commercial Vehicles
I have purchased several commecial vehicles from Ilderton and have always dealt with Robert Miller. We have purchased 5 Ram 4500's in addition to two Sprinter vans. I have always found Robert to be very knowledgeble about the commercial products Dodge offers.Robert always has responed promptly to questions and any issues that came up. If you are looking for a commecial vehicle and want a straightforward no nonsense experience, Idlerton is the place and Robert is the man to deal with.
Sheila on Cars.com
9 years ago
01/18/2014, 21:39 PM
Ilderton Dodge Chrysler Jeep
I had been shopping for at least six months for a newer car. I would reccomend Ilderton of High Point! Demetrius was a very helpful and caring salesperson. Everyone at Ilderton was very friendly and hospitable!