BuyAutoParts.com

Amustad 

on Resellerratings

13 years ago

"Unbelievably bad customer service + cheap incorrect parts!!! I purchased a AC Compressor kit for my '99 Lincoln. My mechanic told me that the cheap Chinese made evap unit didn't match the hoses of my car. So we didn't install the evap unit as I am supposed to, oh well. Tried to return the $45 part for a refund. MAJOR HASSLE ENSUES! I spent a total of 48 Minutes on the phone! Back and forth, on interminable hold. I am finally granted the refund less any discount ($38+). When I asked the rep for a RA shipping label is when he... read more

emmettmoore 

on Resellerratings

13 years ago

"On 2/142013 I bought a trailing arm for my Buick Regal.My order number was 282577.I want to thank Sean Heuer for the easy transaction and saving me 35.00 on it." 

GGMan 

on Resellerratings

13 years ago

"They've sent me the wrong part, it cost me 2 days of rental car once my car had to stay at the shop until the right part came from other store. They've promised an immediate refund but they didn't fulfill the promise. It's taking me several phone calls with no solution for my problem. Very disappointing! " 

susanring 

on Resellerratings

13 years ago

"I received a part from Buy Auto Parts and it was missing a part. I called Justin at Buy Auto parts and he was a total ass. DO NOT BUY PARTS FROM BUY AUTO PARTS. TERRIBLE SERVICE AND CRAPPY CUSTOMER SERVICE. I WILL NEVER BUY FROM THEM AGAIN. THEY WOULD NOT FIX THE PROBLEM. I AM ALSO CALLING THE BETTER BUSINESS BUREAU," 

CQ2418 

on Resellerratings

13 years ago

"I ordered a Turbocharger on 12/31/12,on 1/4/13 we hadn't seen anything or heard anything from them yet so I called and the customer service rep told me that he saw the order but it hadn't been processed for some reason and he would take care of it. On 1/10/13 we still hadn't seen it so I emailed them and asked for the tracking info. I recieved an email back on 1/11/13 with the tracking info and it wasn't even shipped until 1/10/13 and we finally saw it on 1/15/13. Needless to say, my customer was not happy with the service ... read more

flores.lu 

on Resellerratings

13 years ago

" Here at Buy Auto Parts, you will know that customer service is their Num1 priority. " 

Mrcgnzlz 

on Resellerratings

13 years ago

"Easy to find parts on the Web site. Fast delivery. Excellent packaging. Customer service is very friendly. Unfortunately, their exchange execution is incredibly bad. They will not exchange a part if they ship you the wrong part (mis-shipped) You can talk to them over the phone and they will make you believe that they will fix the problem. However, they will not call you back. Also, they would make you believe they will send you information to resolve the problem via e-mail. Then again... You will not hear back from them... ... read more

backyardmech 

on Resellerratings

13 years ago

"Just to qualify this, I am very satisfied with Buy Auto Parts. Very resonable, great help on the phone when I purchased it. Fast delivery. I have a issue with manufactures. Chev and Delphi The new fuel pump was being installed in a Chev S10 If I knew I was also going to have to rewire the electrical connectors, I would have done something else. Glad they included the shrink fit connectors. By the way, it is not a good feeling laying on your back, heating shrink fit connectors, just below gas lines. It was 16 to 20 degrees t... read more

BuyAutoPartsIs.. 

on Resellerratings

13 years ago

"Buy Auto Parts does not stand behind their products, their customer service simply gives you the run-around, and I would never buy from them again. Do not support shady businesses that provide junk parts and refuse to make it right."