IVL is a terrible moving company. They delayed every single part of our moving to result in additional fees (in the thousands). They claim to have been unavoidable when we contracted 6 months prior to our move. I guarantee you they intentionally delay the process, with 6 months you should have plenty of time to prepare paperwork and timing for your move, IVL started the process 3 weeks before the container arrived at port. We were charged 25 days extra of fees. Packers do not have the expertise to have a simple inventory of ... read more
International Van Lines provided terrible moving services. They up charged $2K more than the initial bound quote, broke my 70 inch TV, and the movers also stole valuable belongings (speakers, colognes, etc). Upon delivery, the movers threatened not to make delivery unless I paid another $300 for completely bogus charges. Overall, I had to spend more than $3K additional in additional charges and to replace my broken and stolen items. Absolutely read your paperwork and don’t sign up for their BS warranty.
IVL also deletes poo... read more
The customer service here was excellent. Their proactive and responsive communication demonstrated their overall excellence in the industry. We are very glad to have been referred to them for our move.
Terrible, dishonest company.
I hired them for a very small move for much less than 1b worth of items (mostly boxes). They arrived late and provided ridiculously long delivery windows (up to a week).
Despite claims on their website, they subcontract out their deliveries to smaller delivery companies with very little responsibility. All of my boxes were delivered in a damaged state and one of them was not delivered at all. The driver of the HopHop Van Lines subcontractor bullied me into signing paperwork incorrectly. I have ... read more
I wish I could give IVL a good review. The movers were very pleasant and helpful, but my overall experience with the company was soured because of issues with both price and timing.
Price - My primary concern with IVL is how terribly inaccurate their price quote seemed to be. They take inventory over the phone, which is already unreliable compared to their competitors, who do an in-person or virtual consultation. Our price ended up being around 50% more than what was originally quoted for us due to increased volume. Our st... read more
