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Findlay North Volkswagen
- Las Vegas, NV
About this business
Location details
7500 W Azure Dr, Las Vegas, NV, 89130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Customer Service in Service Department? Not Here!" Service department has no clue. You can stand there forever waiting for any one of 5 service writers to notice, maybe say, Can I help you? They don't want to know because that would be extra work. Blame management for failing to designate one person as the greeter. Also blame management for the writers' appearances. The dress code seems to be ratty jeans and any crappy VW t-shirt of any vintage with anything on it so long as it says VW.
Business response:
I'm very sorry to hear about this experience. Alex generally has very happy guests and does a terrific job of assisting them. Certainly we do our best to greet guests promptly but it sure sounds like we dropped the ball in this case and I do apologize for that. We do have a new service manager (Russell Garceau) at this location as off November 1, 2015 and I am also the new General Manager of this location. Feed back like this is much appreciated and we value your opinion and learn from it. Please let Russell or I know if we ... read more
"very efficient service" I brought my tiguan in before and after my mini road trip for broken wind shield wiper and to reset the tire pressure light. Matt Schiffbauer was there for me both times, he was very friendly and helpful, he took care of the problems very efficiently ( he walks super fast too, not too many people can catch up with him when he's on a mission :) thumbs up Matt!
Business response:
Thank you very much for sharing this experience. We appreciate your business and look forward to seeing you in the future. Doug Fleming General Manager
"Very satisfied." I went there to see if they can take the wheel lock out and replace with regular nut. I didn't make appointment, just walked in to try my luck. C.J was the technician who helped me right away, he is polite, friendly and professional, the issue was taken care of in 15 minutes and he even offered me a free car wash. A pleasant and smooth experience like this just brighten up my day, thank you C.J.
Business response:
Thank you for your business and for sharing your experience. Doug Fleming General Manager
"Excellent Service" I took my vehicle into CJ and told him everything I had a problem with. He asked questions to make sure he understood exactly what was going on. After going over all of my concerns, he explained in detail the charges there may be if the warranty did not cover it. I also expressed that to CJ that I would need a loaner vehicle. I received a 2015 VW Passat. Awesome! CJ kept me updated and informed, answered all my questions, and was great. I will definitely be bringing my VW back to CJ @ Findlay North VW!! T... read more
Business response:
Thank you for sharing your experience with CJ and our dealership. We appreciate it! Doug Fleming General Manager
"oh.. NOW i get it!! " I brought my car in for a 30k service with Michael at Service Xpress. Not only was he informative about my current service being done, but he also made sure I understood all of my next service needs & check points! Be sure to ask for him!
Business response:
Thank you for sharing about your experience with Michael English and Findlay VW. He is a great team member and has many happy guests like yourself. We appreciate you. Doug Fleming General Manager
"What an absolutely wonderful experience!!" I have recently had the pleasure of visiting Findlay North Volkswagen and I must admit that I was truly impressed!!!! As soon as i walked through the door I was immediately greeted by the friendly sales staff. They made me feel right at home and comfortable, which is very important to me. They were very enthusiastic and knowledgeable which made my buying experience delightful and memorable. I will certainly purchase my next Volkswagen vehicle from Findlay North Volkswagen. I recomm... read more
Business response:
Cordell, Thank you for your business. We really appreciate you! Doug Fleming General Manager
"Amazing!" I brought my car in for an oil change in the Service Express lane (which was rather busy) and still managed to be out in less than 30 minutes. Mike was informative and kept me updated!
Business response:
We appreciate you taking the time to share your experience. Hopefully we see you for your next service and we can continue to meet your expectations. THANK YOU. Doug Fleming General Manager
"Excellent customer service" During my service Daniel Grossardt was very informative he kept me updated the entire time and to top it off he washed my car at the end great experience will definitely come back and for now on I will be coming to Daniel for all my vw needs thank you Daniel see you next time
Business response:
We appreciate you sharing your experience and also for being a guest! Thank you. Doug Fleming General Manager
"Honest and Trustworthy" I have nothing but accolades to provide for Findlay North VW. Ty Shigemoto, Internet Director, is the best. He will work with you to find the car you want and won't give you any BS. I have bought two cars from him and am totally pleased. The service department, led by Larry Tinnin, Service Director, is outstanding. Larry goes the extra mile for his customers, there is nothing that he won't do to ensure the customer is treated right and treated fairly. If you want to buy a VW or need to have service o... read more
Business response:
Thank you very much for the kind words about our staff and your experience. We appreciate you. Doug Fleming General Manager
Frequently asked questions about Findlay North Volkswagen
How is Findlay North Volkswagen rated?
Findlay North Volkswagen has a 4.4 star rating with 1,688 reviews.
When is Findlay North Volkswagen open?
Findlay North Volkswagen is closed now. It will open on Monday at 9:00 a.m.