Findlay Honda in Centennial Hills

Jordan 

on DealerRater

2 years ago

Mixed Feelings at Findlay Honda at Centennial Hills I recently visited Findlay Honda at Centennial Hills in need of an engine filter and oil change, looking to capitalize on a special offer that included a Tire Rotation and Multipoint Inspection. Overall, my experience was a mixed bag, with some aspects of the service meeting my expectations, and others falling short. On the positive side, the dealership was well-organized, and the special offer was a good deal. However, my interactions with the service advisor, Andy Rinkovs... read more

rpfand 

on DealerRater

2 years ago

14 July 2023 I am getting more and more disappointed with the service at Findlay Honda in Centennial. We recently brought our 2013 CRV in for an AC check. On Wednesday, we made an appointment for Thursday at 1:30. We were told it would be $209 just to look at it. We had a coupon for a free AC check but were told that was only a visual check and see if it was blowing air. Why do you need a coupon for that? Anyone can do that. We felt very misled. When we dropped off the car at noon, we were asked if we could leave the car and... read more

Hansel O. 

on DealerRater

2 years ago

I lost my spare key and went to Findlay Honda to get a replacement in Q1 2022. I was told that due to supply chain issues the keys were on back order and I would need to pre-pay for the key and “cut”. No problem, I payed to order the key and was told it would take a month or two. A month or two went by and no one has contacted me so I followed up. I was told the shipment had been delayed another month or so. A month or so later I followed up again and again was told the shipment had been delayed again. This happened multiple... read more

Dh01 

on DealerRater

2 years ago

I brought the vehicle in because all my windows and sun roof were opening on its own. Bottom line they told me I needed a new battery and they couldn’t replicate The windows are coming down at the same time. Then they proceeded to list about $3100 in maintenance repairs. I declined the repairs. And my windows are still opening on their own. 

Bevlarson77 

on DealerRater

2 years ago

Purchased my Honda Passport last July22 -- Brand New and Paid them over 7K over Sticker Price, because these vehicles are Hard to Find. The First time I took my vehicle in last month for an oil change and a broken windshield, their customer service manager was rude and denied my claim to fix the broken windshield. Gave me NO information or directions on how I was suppose to get it fixed. I had paid for full warranty and all the extras -- and this should of been covered. SO DISSAPOINTED in their horrible customer service to s... read more

Geoffrey 

on DealerRater

2 years ago

Very disappointed. Lack of support and service. I had issues about the result of the service but it was not settled The service writer was not supportive. I asked to speak to the manager about my concern but no response at all. I will not bring my car back for any service and will not recommend to others 

dakameraman 

on DealerRater

2 years ago

Do not have your car repairs done at Finlay Honda in the Northwest Service advisor plays too many games We are long time(21 years) customers and loyal Honda supporters. Service department had no consideration for our support for this dealership even during the pandemic Kept 2017 Honda HR-V for 7 hours to diagnose AC issue. Filed complaint with American Honda about our experience 

lkuhn 

on DealerRater

2 years ago

Angel was knowledgeable, polite and efficient. Everything was taken care of within the timeframe communicated. 

Slowpo 

on DealerRater

2 years ago

They didn’t seem like they wanted to help me. Came to this dealer asking for a civic and they just told me that every civic have a 3-5 thousand in dealer mark up.